Best Western Greater London Hotel

Attention: the place you will be located might not be where they advertised. There is a high chance they direct you to a dirty smelly apartment two streets away with dirty bed shits!!! Details: I travel for work very frequently and have stayed in many hotels in the past. I have never gave such a bad review and feedback to any hotel before but I have to do so now because what they did seems like fraud to me. I had a reservation for one night by them with advance payment. I arrived there at 20:00. A guy at the reception who was speaking Russian with the phone, told me sorry, we was not sure you will come or not and gave your room to someone else!!! And continued: but we have another place nearby which we will locate you!!!!! And it is while I had already paid for the room! And what made me very annoyed was that the guy said me we wrote you a message via trip.com three times to inform it and he was lying as I never received any message (trip.com can check it). And on the way he lied again and said you room had some maintenance issue and window has been brocken!!! (Very funny that they have anticipated this and reserved a full apartment for that). The guy said me the place is very near and the same room style (which was not true at all) but asked me before to give him my credit card and he charged it 100 pounds and said it is only security deposit and forced me to approve it via pin (which I have never experienced also before). I had no chance than accepting it. After all these, he brought me to a place which was roughly 5min on foot away and in a neighbouring street which looked not so beatiful (see photos attached). It was an old dirty and smelly apartment with many locals leaving there actually and one big sign of Big Western on that and two other next buildings which means they actually use it very often like this. I had no other choice and accepted to stay there although it looked really bad (see photos). Then and as the room really didn‘t seem clean at all, I decided to check carefully the bed shits and found that the other side of all of them (pillow, blanket and bed) which was not visible by first look, had several staints and hair pieces on them and was quite dirty and not washed (I took a video of them). They only had flipped them down to hide the unclean part. I asked the reception of that building to come and see and replace the bed shits with clean ones. The guy went back and came back after 15 minutes and apologised for not having clean shits and suggested that we go to a new room. In the new room and in from of him, I checked the other side of pillow and blankets again and they also were dirty and the guy saw it but had no solution. The only option I had was to sleep on a small bed which was 90cm width and not as dirty as the double ones. The next day and after all these, I was hoping that I at least can have a good breakfast (although I had to go for it to the initial building which was 5 min away) but the reception said sorry you have no breakfast in your reservation!!!! It made me really mad and also took 5 minutes until the guy could find it. The breakfast itself was very limited (only a small bench seen in attached photo) and only British style but Islamic version (Turkey instead of bakon). Drinks were not juce but those cheap ones you make with powder and water mixing. And what made me much more unhappy was that there was no fresh coffee but instead, only hot water and packs of quick mix powder coffee which had a very bad quality and taste (at least it could be a Nescafe gold). Now I have the feeling that I have been cheated to stay in a very bad apartment and pay hotel price…

The hotel is repainted and bathrooms renovated so looks good but smaller rooms. I wouldn’t mind as my stay was only bed and bath. I got a family room 209, an oven even when the weather outside was 14c. It was very hot, the room already had two fans and on top they gave me additional fan and a 1 feet sized air cooler and every hour they would have to fill in ice cubes. How would it work when we sleep? The hotel knows about the condition of room as I saw a review from a person who stayed before. Just outside my room in the corridor they put in air cooler to cool the entire floor. I complained and the team said they would change in the morning but in the evening another person said that they can’t change. I was left to roast in the oven the second day. On third day, they gave another room in attic. I paid the same price for Best Western in Paris and stayed the next day, just after checking out from here. It was an excellent stay. Would I stay again? definitely not.

First of all, I called them before booking and asked them if there was parking. They said yes, but unfortunately when I went to them, they said there wasn’t. It was finished, and every now and then they would send me to a place to get to. They would say there wasn’t one, and I spent an hour and twenty minutes looking for parking. The second thing is that their employee is not polite with the customers.

Nice room with good amenities highly recommended

Welcoming staff and rooms was nice tidy