Many hotels near Incheon Airport have check-in times at 11 PM and look a bit like love motels, so I specifically chose this one. The room initially assigned on the third floor was quite clean, but the wallpaper was wrinkled, which was very off-putting. Some areas even looked moldy. Additionally, while the Wi-Fi connected, there was no internet. After reporting this to the front desk, I was moved to a room on the fifth floor, which seemed like an upgrade. However, the wallpaper in the fifth-floor room was also wrinkled. Left with no other option, I contacted Trip.com's customer service. After a lengthy discussion between customer service and the hotel, the hotel claimed it was due to the local humid air, making it difficult to prevent wallpaper from peeling. I then went out and didn't return until past midnight, so I had to make do for the night. The air conditioning in this room also seemed problematic. I felt cold, so I turned off the AC with the remote. A little while later, I realized nothing had changed, and the AC automatically restarted immediately after being turned off. I'm not sure why. I then set the temperature to thirty degrees, and that finally stopped the AC. In the morning, I noticed many rooms had their doors open with notices posted, and tables and mattresses were being moved out. It felt like that floor was undergoing renovations. I reported this to Trip.com's customer service, who, after contacting the hotel, said they were just doing cleaning. Overall, I was quite dissatisfied with this stay. The room was clean and well-equipped, but because of the wallpaper's condition, it felt like staying in a dilapidated house, and the cleanliness only highlighted the contrast more. I really feel that rooms in such a state should not be rented out by the hotel.
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