Residence Inn Indianapolis Keystone

Very clean but no EV charging on site. Was directed to a nearby restaurant. Not as indicated on the ******* search.

This was the most comfortable, quietist place I’ve ever stayed. Fantastic! Couldn’t have asked for a better experience.

I am highly disappointed that I arrived at later than usual check in time. I was provided a room that had not been cleaned to its entirety. There was fecal matter at the bathroom entrance. I requested another room based on my findings and there was not any available. Front desk person graciously came to do her best with a cloth and spray bottle. Thank you for her efforts not a part of her job did it with hesitation. After that when I walk to the bed I discovered another area with fecal matter. I’m astonished this was an issue as I’ve stayed weeks at a time at this property. Upon check out I explained the night and was offered 5000 BONVOY points for my inconvenience during my stay. I have yet to receive those points to my account!

The property was very clean and the beds were comfortable.

This property is very nice! The Entire Staff were the friendliest and nicest staff that I have had in a motel stay. Helpful, polite and just plain Nuce❤️

excellent. staff/receptionist was not welcoming

Staff was great and accommodating. Everyone we encountered during our brief stay was friendly. Everything was immaculate. Loved, loved the pillows. Slept the best that I have in ages. We would definitely come again. Thank you Residence Inn by Marriott!

Did not like the miscommunication between housekeeping and management. Was told our hotel room would be cleaned every other day which did not get done, I called to let front desk know the day it was supposed to be done after being out of our room all afternoon and they said since it was so late in day there was no housekeeping available at that time of day but would get done next day, we were gone every day from around 11-3ish and room wasn’t clean when we got back the day they said they would be sure it would be done, we were out of toilet paper, trash overflowing and talked to housekeeper she said our room was not on her list and rooms were to be cleaned every 3 days?? Had to leave our room after calling front desk to let them know again our room wasn’t cleaned, so they sent housekeeping to clean our room mid afternoonish after we got back from being at mall for a few hours… had to nurse our baby outside of our room in a non secluded area because of miscommunication between housekeeping and management….Also pool is freezing and staff has no way to change temperature felt like maybe 70 degrees in a 65 degree room, our toddler who has never shivered from cold was shivering after 20 min of being in pool. Communication between staff and management needs to be much better. Nice area but would not stay again.