Nestled at the foot of Laoshan Mountain, MGM Reserve Qingdao is the essence of contemporary Chinese hospitality. By effortlessly blending Eastern aesthetics with an international ambiance, MGM Reserve Qingdao offers a luxurious retreat where nature, culture, and art converge.
"I've stayed at this hotel many times since it opened, and after nearly two years, the hardware facilities haven't been maintained very well, which I believe is related to the housekeeping team's management. Last month, I noticed a few issues that I forgot to mention in my review, and I hope your management team takes them seriously. Last time, there was noticeable mold at the base of the shower stall wall, and this time, the shower drain slope wasn't very good. Last time, I had to wait to check in at noon because my room wasn't ready, so I used the restroom on the 51st floor. While I was washing my hands, a cleaning lady came in with a large black plastic bag and dumped various empty beverage bottles into another sink. If it was coffee, she'd pour it directly into the toilet without even lifting the lid. Is this a 5-star hotel or a budget hotel's cleaning staff? The guest room cleaning also has major issues. Half-eaten snacks left on the nightstand from the previous evening weren't cleaned up the next day, and they were still there during the turndown service that night. I'm not sure how they train their staff. During turndown service, clothes aren't folded, and wet towels are simply refolded and left in the bathroom, which is a noticeable difference from other hotels. One evening, I ran out of tissues and had to ask for more to be sent to the room. The next day, after cleaning, the tissues still weren't put back into the dispenser, remaining in their original spot. I once chatted with a cleaning lady, and she implied that the pay for turndown service isn't great. If the hotel can't provide this service well, why not just cancel it? I've given feedback on breakfast before, and it has improved a lot, but it still doesn't compare to other hotels. As a customer who has stayed dozens of times in two years, the hotel hasn't had any concierges add me on WeChat to enhance service. Today, after checking out, I left my facial cleanser in the room, and they didn't proactively contact me. I had to call the hotel to inquire, and only then did they reply saying it was found. The front desk staff has changed repeatedly, and none of them have been as good as the previous ones. The free laundry service provided by the hotel is quite friendly for business travelers, but you can't get this package if you extend your stay on the same day. There are rumors online that Diaoyutai is going to delist; I don't know if that's true, but this current management team is indeed not up to par. There's still a lot that needs improvement."