Guadalupe
November 6, 2023
First room stunk horribly like cigarettes despite it being a non-smoking hotel. We were changed to another room. When we walked in, there was already someone staying in the room. Front desk could only return us to the original room or change our room type to singles. With small children, that wasn't feasible for us. So we had to go back to the smoking room. Asked for some air freshener and was told there wasn't any. He ended up finding a small plug in for us. When we finally opened the sofa bed to set it up, there was some kind of food in the bed. At first it looked like fesces and/or vomit. But it turned out to be some kind of food item. He returned with fresh bedding for the sofa bed and a small spray of room freshener that smelled awful so we did not use it. He did apologize profusely and tried his best to help, but ultimately said he'd ask the manager to refund and/or greatly discount the room for us. Checked out the next morning with the reassurance that we'd be refunded for all the problems.