Hoi An Hotels with Wifi

"Mixed Experiences at The Pearl Hoi An – 4/5 Stars My family and I recently stayed at The Pearl Hoi An for a week in mid-September 2025, drawn by its convenient location just a short drive from the enchanting ancient town of Hoi An. This made it easy to explore the lantern festivals, bustling markets, and tailoring shops while having a relaxed base to return to. The pool was a definite highlight—spacious, well-maintained, and surrounded by tropical greenery, it kept our kids entertained for hours with its fun shallow areas and loungers for us parents. The staff in the common areas were generally friendly, and the breakfast buffet offered a decent variety of options to suit everyone’s tastes, blending local flavors with familiar Western dishes. However, the experience wasn’t without its frustrations, which highlighted some operational shortcomings. On our first night, the air conditioner in the master bedroom completely broke down, leaving the room uncomfortably hot and humid. We called the front desk, but their response was lackluster—they seemed disorganized and unempathetic, taking far too long to send help. A maintenance person finally arrived but worked noisily on the issue until 11:30 PM, disrupting our sleep and the kids’ bedtime routine. The front desk team really needs to improve their customer service skills; simple things like clear communication and a sense of urgency were missing, making us feel undervalued as guests. Overall, incidents like this left us with the impression that Vietnam, while beautiful, might not be fully prepared for the demands of international tourism in terms of infrastructure and service standards. That said, we’d still recommend The Pearl for its value as a family-friendly spot near Hoi An’s attractions, though it could use some updates to match its potential. One tip: Avoid the nearby coconut forest boating tour—it’s overpriced and chaotic, with pushy vendors turning what should be a peaceful ride into a stressful money-grab, complete with questionable safety like inadequate life jackets and unstable boats. If the hotel addresses its maintenance and service issues, we’d consider returning; for now, it’s a solid but imperfect 4-star choice in a stunning region."

"This resort was incredibly satisfying! The price is unbelievable, right?! I docked one star because the location is near My Son Sanctuary, which means it's about an hour from Da Nang. However, I highly recommend it for anyone who wants to enjoy true privacy and disconnect from the world after touring the nearby historical sites. The facilities and pool are just as good as any high-end resort I've stayed at. The staff were also incredibly kind; the front desk even visited my room to reconfirm things whenever I called because communication was difficult as a foreigner. Thanks to them, my kids and I had a very comfortable and enjoyable trip. The breakfast was small but offered essential items, and since there weren't many restaurants nearby, we used room service throughout our stay, which was incredibly satisfying for the price. I will definitely visit this place again on my next trip!"

"Facilities: This is a massive resort with over a dozen restaurants—too many to try them all! There's also a casino, multiple kids' clubs, and free water activities. Hygiene: Meets high-star hotel standards. Environment: Unbeatable sea views and an incredibly long coastline; the surroundings are simply stunning. Service: The service is truly impeccable, including the complimentary shuttle bus and the professional staff. You can find the shuttle service's phone number in your booking confirmation email and contact them via WhatsApp."

"The service with the check in could use a little work , 3/5 experience, staff friendly but a little cold and do not know good English, rest of the time it was good but not great , The rooms were the highlight, very big , new and good vibes , comfy bed , good shower , views , elevator is a little crowded.Breakfast was good/great , big selection , fruits and good coffee . Price was unbeatable considering the seaside location , 2 pools with great views , prices a little to expensive at bar. Would stay again 4.5/5"

"Excellent hotel! The grounds are a bit small but incredibly beautiful, with lush greenery everywhere. The staff are so kind and friendly, always going out of their way to make your stay comfortable and cozy. The breakfasts are fantastic, with food to suit every taste. Restaurant prices are very reasonable, and the food is superb, which is a huge plus considering the hotel's secluded location and not wanting to venture out. We definitely recommend this hotel. It was my husband's birthday during our stay, and the staff kindly decorated our room and left a small gift, which was a lovely surprise."

"It is hard to express my letter of disappointment with Hoiana at this moment. While this had previously been one of my favorite hotels when visiting central Vietnam, I can’t help but wonder what went so far downhill to cause service failure after service failure after service failure. Frankly, the entire seven night stay should’ve been completely complimentary after the experiences I’ve had. And, when requesting a meeting with the general manager, there is no one available to see you. A brand new watch went missing from my room. But there was no investigation. No one looked into it at all in fact.  The bellman, the front desk staff, the restaurant staff and the in-room dining staff were friendly, kind and genuine people. The management team on the other hand should really be re-trained or given more tools to resolve guest issues. When I tell you about a service delivery failure, I don’t need or expect something for free. But, it seems that is all they are authorized to do. What I need and expect from a “five star resort” is service that meets the international standards for 5 stars, not excuse after excuse: we’re understaffed, it’s so busy during the holidays. (I know it is a busy time, you increase your prices to reflect this but not your service; in fact, you have lower service standards and higher prices. Disgraceful. A few of the issues: -disturbed at 9 pm while I’m enjoying my Christmas Day dinner and drinks with my friends and friends - held hostage for 40 minutes in the resort cigar language because they do not have a working credit card machine and apparently don’t accept room charge for this property, only the Beach Resort, Hotel or Residences -ignored by the Downtime Relax Spa because they are “too busy today to respond” — I phoned and no one available to take my booking; they said they would call me back. 60 minutes later, still nothing. I even emailed the previous day; no reply. Quite honestly, I’m not sure what the benefit of staying here was — it was a waste of time, money, energy and was a frustrating Christmas rather than a relaxing one. Overall, just beyond disappointed. And a missing watch with no follow-up when reported."

"The service, environment, facilities, and food quality are all top-notch. It's definitely worth another visit, especially since it includes breakfast, lunch, and dinner. Plus, you can enjoy unlimited cocktails with dinner!"

"We celebrated our wedding engagement at Hoiana Residences and were blown away by the high level of service and world-class amenities. The amazing breakfast buffet was included with our room, and we looked forward to it every morning. We chose the king 1-bedroom option, which was perfect for our needs. Staff and management were super helpful and aimed to make please; they made our special occasion very memorable and special indeed. Would rate higher than 5 stars if it were possible. I highly recommend, and would definitely rebook if we get the opportunity again. Loved it ❤️!"

"Great stay with the family in a 3 bedroom pool villa - outstanding service from An our Butler and all the staff."