Mercure Inverness Hotel

Great location sitting in the center of old town, close to the Ness River, the Inverness Castle, railway station. Staffs are all very friendly.

The hotel located near the river and many shops and restaurants nearby

I am very very disappointed to the mercureinvernes hotel for me, I feeling like I have been cheated by this hotel, they had arranged me a small and dark room, which is not I booked for original one. I serous complaint on this situation. I paid a big room but they put me in a small room, they put a nice room image for marketing for cheating only. Too bad they can’t offer me cancel the room and payment. Too bad … My booking Identifier details :- *****************

Loved this hotel , right in the middle of Inverness with lots of pubs and restaurants round about . Also close to train station. View of the river was great ! We had a privilege room and it was fab .

Upon my arrival, the reception told me that because of the system problem and they cannot contact us, there was no room provided on their hotel and asked us to walked to another hotel by ourselves which they said was similar grading and only 5 to 10 minutes walk. Actually I received email from trip.com two days beforehand and no message was received regarding the arrangement. I was dissatisfied and eventually the reception said they would arranged a free taxi for us as we had two heavy luggages and bags with us. As such, I did not live in this hotel and was arranged to another hotel with an assessbility room provided. The whole encounter was very unpleasant.

Nice hotel near the train station. Room was spacious but lack of plugs was a pain. Good breakfast and restaurant has a nice view over the river.

Only had the Burger and a Beer deal great value for money the burger was excellent.Staff were friendly and efficient and Bar prices were reasonable we will be back

very near train station and restaurant all nearby

Everything was great until we realised our room was only in 2nd floor and right across a pub, on a Saturday night. The music was so loud and we couldn’t sleep at all.