Grand Serai Congress and Spa

Grand Serai Congress and Spa Reviews

Grand Serai Congress and Spa

Dodonis 33, Ioannina, 45332, GreeceView Hotel Details
Grand Serai Congress and Spa
Grand Serai Congress and SpaGrand Serai Congress and SpaGrand Serai Congress and Spa
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Grand Serai Congress and Spa Guest Reviews

4.4/5
Very Good
57 review
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(57)
Positive reviews(39)
Reviews with photos/video(2)
Negative reviews(6)
Anonymous User
Standard King Room
Stayed in Jun 2023
Couples
3 review
4.5/5
Great
Posted on Jun 27, 2023
Back to the same hotel. All were very good. For sure I will be back . Staff always ready to assist
Guest User
Suite
Stayed in Aug 2023
Couples
1 review
5.0/5
Outstanding
Posted on Aug 29, 2023
Wonderful hotel. Loved our suite and located in town so close to everything.
Siccardi Greg
Standard Single Room
Stayed in Jul 2023
Solo travelers
9 review
3.2/5
Posted on Jul 28, 2023
Slightly dated hotel
St_ Al7
Superior Room
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Nov 27, 2023
The superior is an excellent choice, impeccable staff, beautiful aesthetics, perfect breakfast, convenient location. By far the best choice in town.
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Guest User
Standard King Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Everything was perfect
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Ted S
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 2, 2024
It's been years since I returned to Ioannina. We got lucky when I booked our stay in the Grand Serai. The location is excellent, the breakfasts are wonderful and the hotel itself is lovely. We stayed for six days. Over that time you get a feel of about a place. Would I stay here again? Absolutely!
Response from Property: Dear Ted, We are very pleased to hear that you spent a wonderful time with us and that you appreciated the hotel services and facilities. It is lovely to hear that all your expectations were met. With the hope that you will continue to visit Ioannina in the future, we remain for your next travels. Till then we wish you the very best. With regards, The Hotel Management
WarHadf
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on May 13, 2024
John, the security officer and porter, looked after us wonderfully, both during our stay at the hotel, and then also when we bumped into him at his, and our, favourite restaurant. John epitomises the level of hospitality we find whenever we come to Ioannina. The hotel was clean, our room spacious, the breakfast plentiful.
Response from Property: Dear guest, We're thrilled to hear that John, left such a positive impression on your stay. Your compliments regarding the cleanliness of our hotel, the room, and the breakfast offerings are deeply appreciated. It would be our pleasure to welcome you back for another exceptional experience whenever your travels bring you our way again. Warm regards, The Hotel Management
Safari20907485158
Stayed in May 2024
Couples
1.0/5
Posted on May 5, 2024
Positives:.excellent service of staff in all areas of the hotel and the food we had at the bar was amazing. Negative: do not stay in room 222. It is opposite the lift and on top of the lobby. It is extremely noisy at night and in the morning and in fact any time of day. You can hear every word people are saying when they are waiting for the lift, you can also hear guests and the cleaners passing by and chatting and pushing their trollies and you can hear people talking in the lobby. I complained about the room but was met with sympathy and not much else. I would challenge the owner/manager to stay in this room for one night...he/she might be shocked. Very disappointing for a 5 star hotel. Even though the hotel is very nice and well located, one room can ruin your complete stay. By the way, if you are in the bathroom you can also hear the person above you in their bathroom...I will not go into these awful details.
Response from Property: Dear guest, We deeply regret to learn about the inconvenience you experienced during your stay. We apologize for failing to meet your expectations in this regard. We understand that one negative aspect can overshadow an enjoyable stay, and we sincerely apologize for any disappointment caused. Your comments have been shared with our management team for further review and improvement. Should you choose to stay with us again in the future, we would be honored to have the opportunity to restore your faith in our hotel. Kind regards, The Hotel Management
Guest User
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on Apr 30, 2024
I have stayed at Grand Serai for few occasions already,always found a well organized hotel that offers to us a very comfortable room and high quality services.Ioannina is a beautiful city and Grand Serai is perfectly located for our needs.We can safely park our car and have a nice walk all over the city.
Response from Property: Dear guest, Thank you for taking the time to post your review on Tripadvisor following your stay with us here at the Grand Serai Congress & Spa. We are very happy to read positive feedback from a returning guest. Thank you for your loyalty. We hope to welcome you again in our Hotel, at your future visits to Greece. Best regards, The Hotel Management
Guest User
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on Apr 16, 2024
Great service and location, in the heart of Ioannina. It’s a 2 min walk from the shops and restaurants of the center. The staff was very polite and helpful. Beautiful hotel, very clean and beautifully decorated! Also the breakfast had so many delicious food, fresh fruits and vegetables, freshly baked cakes, bread and pancakes!
Response from Property: Dear Angela, It sounds like you had an absolutely wonderful experience at the Grand Serai Congress & Spa! Thank you for sharing your fantastic experience! Hope to have the pleasure to welcome you again soon. Best regards, The Hotel Management
Guest User
Stayed in Apr 2024
Other
4.0/5
Very Good
Posted on Apr 8, 2024
Large hotel with the best chandeliers I have ever seen. Used by lots of groups, including schools - we had some noise problems. Breakfast has everything you could think of except proper orange juice - a strange omission, what they had was a cordial. Although the weather was quite warm the airconditioning was not yet available. Staff pleasant, bar prices not too high. Good bathroom and room size and furnishings good.
Response from Property: Dear ME M, Thank you for sharing your experience with us. We are very happy to hear that you were impressed by the magnificent chandeliers in our hotel. We appreciate your feedback and rest assured that we will review our options to better cater to our guests' preferences. Please accept our sincere apologies, regarding the noise issues you encountered. Thank you once again for your valuable feedback. We hope to welcome you back soon for an even more enjoyable stay. Best regards, The Hotel Management
Guest User
Stayed in Mar 2024
Couples
5.0/5
Outstanding
Posted on Mar 22, 2024
Grand Serai is an elegant hotel. It deserves the five stars it has. Spacious and comfortable lobby, good cafe and rooms large and perfectly kept. The bed is the best you can imagine. Rich breakfast and timely room service. Highly recommendable
Response from Property: Dear TripCar, Thank you for sharing your recent experience at Grand Serai Congress & Spa. It's wonderful to hear that you found it to be an elegant hotel. Your description of our facilities and services is the best reward for us. Thank you again for sharing your positive impressions and we hope to have the opportunity to welcome you again in the future. Best regards, The Hotel Management
Guest User
Stayed in Aug 2023
Other
5.0/5
Outstanding
Posted on Aug 8, 2023
The best place to stay in Ioannina. Excellent location, excellent stay, pleasant staff and hospitality, management Mr Ioannis Ziakos just perfect. This is our second time with friends, different friends each time, but will be back. 5 days stay with great food and sightseeing's.
Response from Property: Dear mickd445, We would like to thank you for the excellent rating and for your wonderful comments, which are really rewarding! We look forward to welcoming you back for another stay. Kind regards, The Hotel Management
Guest User
Stayed in Jan 2024
Other
5.0/5
Outstanding
Posted on Jan 29, 2024
Excellent service, breakfast, meals, location. We had a very pleasant and comfortable accommodation. The hotel has got great location. Service is excellent and staff very helpful. With a big smile and with good manners. Breakfast is really good and dinner buffet tasty and with big variety of dishes.
XiaoLianlong
Stayed in Dec 2023
Family
4.0/5
Very Good
Posted on Dec 25, 2023
Our family of four stayed for two nights at a two-bedroom, two bathroom executive suite (394). Not the best view ever but it was incredibly roomy and thank the Lord for the two bathrooms (anyone with teens will know what I mean). Taste is a personal thing and the decor was not to our taste despite the clearly expensive choices - velvet sofas, heavy rugs, dark wood and Swarovski chandeliers absolutely everywhere; on the other hand, the dedicated and pleasant staff most definitely were. From checkin to checkout, they were all professional and pleasant, dealing with any issues that arose immediately, with humor and a smile. The breakfast had a very good selection and the staff were working hard to keep everyone happy. Pity that the pool and spa were not open the first night of our stay and pity that the gym was such a let-down (not a nice space and the treadmill was out of order). Ample and secure parking on the grounds, a short walk to historic sites, cafes and restaurants.