Kingston Hotel 15 @ Tower Regency, Ipoh

I can understand Renovation going on which is good… to enhanced features & amenities. Room was great…huge & so is bathroom. No hangers for wardrobe .requested & acknowledged..but no results. Can live with that. Not happy for guests safety.Table was broken & fell missing my foot(imagine if child). Ceramic cup chipped!!Does hotel management knows of liabilities  of Innkeepers Act?

What a nasty experience!!!! I didn't have much expectations when I arrived at the front desk to check-in but I was given room 818 which had a broken bed and shower area with poor drainage that caused flooding of the bathroom floor!! We contact the front desk and 3 guys from the house keeping came up to check. Then went out said that they will fix it later. They came back and check the bed again and said they will change the bed. 1 hour past and its already 12.15am, no sign of them then rang the front desk again. What a shock, the front desk tried to look for them but no sign of them. MIA!!! Then Mr Shamiel moved us to room 815. What a shock I had when I went into the bathroom to find the toilet covered in faeces!! The front desk man, Shamiel who was very patient and helpful then offered me another room which is 801.Finally had the semblance of a decent room. Decent bed, checked; toilet still dirty and stained but better than the 805.. Finally, a habitable room, I thought although I still had to water down the stained toilet!! I was just too tired to move again. Unless conditions improve this is one place to avoid. I hope the management reads this and improves the standard of housekeeping!!

Renovated, clean, friendly service, cheap, big room, nice location