18, Jalan Sultan Nazrin Shah, Ipoh, Perak, 30250, MalaysiaView hotel details
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Guest Reviews of Impiana Hotel Ipoh
8.4/10
Very good
1001 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities8.0
Service8.6
Cleanliness8.4
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All reviews(1001)
Positive reviews(959)
Reviews with photos/video(230)
Large rooms(79)
Parking difficult(59)
Delicious breakfast(53)
Clean pool(47)
Great swimming pool(47)
Located downtown(23)
Has facilities for children(18)
Family activities available(18)
Negative reviews(42)
Ayunie393
Premier Twin
Stayed in Sep 2026
Family
15 reviews
9.0/10
Great
Posted on Oct 2, 2026
Good breakfast, room is big, premier twin for a family with 2 kids is just nice fit us. Can improve on the aircond not cool enough, and please mention clearly cannot park car and below the lobby. Our car been summon by the authorities.
Anis86
Family Room
Stayed in Aug 2026
Family
1 reviews
10/10
Outstanding
Posted on Sep 27, 2026
nice and quiet. maybe becoz its not school holiday/weekend. good hospitality and staff are all polite and helpful. room is clean eventho a bit old style.
Response from Property: Dear Guest, thank you for sharing your feedback. We’re glad to know you enjoyed the peaceful surroundings, clean room, and the warm hospitality from our polite and helpful team. We also appreciate your comment about the room’s style and will continue working on improvements to enhance our guests’ comfort. We look forward to welcoming you back to Impiana Hotel Ipoh again.Marketing Communication ExecutiveImpiana Hotel Ipoh
Ivy Looi
Deluxe King Room
Stayed in Aug 2026
Business traveler
3 reviews
9.5/10
Amazing
Posted on Oct 8, 2026
The room was very spacious, and the cleanliness was top-notch. All the staff were extremely friendly and welcoming, parking 👍
Guest User
Deluxe Twin Room
Stayed in Aug 2026
Couple
11 reviews
8.0/10
Very good
Posted on Sep 11, 2026
Clean rooms. But when room door is open/shut, it creates a vacuum in the room that makes the windows vibrate. Also, should have installed double layer glass window panes or noise reduction screens because noise pollution from the street is clearly heard. Air conditioner couldn’t be reset as the control panel was locked resulting in us having to sleep without AC the entire night. We didn’t want to call maintenance because it was past midnight when we returned to our room.
Anonymous User
Deluxe Twin Room
Stayed in Aug 2026
Family
3 reviews
9.5/10
Amazing
Posted on Sep 7, 2026
Receptionist - very friendly. Check-in and check-out were very smooth.
Parking - a bit limited, but available, just a bit far.
Breakfast - a variety of menus. Delicious. Reasonably priced.
Room - exterior. Got a room with a nice view as requested. However, the bathroom had a musty smell.
Internet - needs an upgrade because it's slow and couldn't access Netflix.
But overall, excellent... would repeat.
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NSAZ1903
Deluxe Twin Room
Stayed in Jul 2026
Business traveler
26 reviews
10/10
Outstanding
Posted on Aug 30, 2026
So far the hotel so good, very comfortable and very convenient for me, quite easy to parking. All staff so friendly definitely repeat soon…
Response from Property: Dear Valued Guest,We’re truly grateful for your positive review. It’s always rewarding to hear that guests enjoyed the full Impiana experience—from the service and comfortable rooms to the convenient location.Thank you for choosing to stay with us. We look forward to welcoming you back in the near future.Kind regards,Reservation TeamImpiana Hotel Ipoh
noraeani binti aman
Family Room
Stayed in Jul 2026
Family
6 reviews
8.0/10
Very good
Posted on Aug 15, 2026
The room was clean and spacious, but the air conditioning wasn't very cold... that's the only issue.
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Response from Property: Dear Ms. Noraeani,Thank you for sharing your feedback. It’s wonderful to know that you find your room was clean well organized. However, we sincerely regret that the maintenance condition of your room did not meet expectations. We’ve forwarded your concerns to our engineering team for thorough inspection and corrective action. We understand how this may have impacted your overall experience, and we appreciate the opportunity to improve based on your feedback.Kind Regards,Reservation TeamImpiana Hotel Ipoh
Aizat Din
Deluxe King Room
Stayed in Jul 2026
Business traveler
7 reviews
9.5/10
Amazing
Posted on Aug 10, 2026
Great price for a very great stay. Room is huge and staff are very welcoming just like at Impiana KL. Breakfast selection is decent and affordable. Late checkout until 6 with reasonable charge and theres a coffee machine for breakfast.
Response from Property: Dear Mr. Aizat,Thank you for your wonderful review! We’re delighted to hear that you enjoyed the spacious room, welcoming service, breakfast, and our flexible late check-out option. We truly appreciate your kind feedback and look forward to welcoming you back for another great stay.Warm Regards,Reservation TeamImpiana Hotel Ipoh
Anonymous User
Deluxe Twin Room
Stayed in Jul 2026
Family
7 reviews
7.0/10
Posted on Aug 10, 2026
Stayed here again after my previous visit in 2024. There have been some improvements since then, especially the swimming pool, which has been upgraded and looks nice. However, the cleanliness of the pool water still needs improvement. From the surface it looks clean and blue, but underneath, the water and pool area look quite dirty.
The room was good overall, but the pillow was quite hard for my liking. The air-conditioning is centralized, and the room was still quite warm even when I set it to high.
The café is currently closed for renovation and has been moved/replaced with a temporary café on the 1st floor. Hopefully, the renovation will bring further improvements, and I’m looking forward to seeing the completed changes on my next visit.
Overall, it was a decent stay, but there are still a few areas that could be improved, especially the pool cleanliness and air-conditioning.
Response from Property: Dear Valued Guest,Thank you for returning to stay with us and for sharing your valuable feedback. We’re pleased to hear that you noticed the improvements, especially the upgraded swimming pool. We sincerely apologize for the concerns regarding the pool cleanliness, pillow comfort, and air-conditioning. Your comments have been shared with the relevant teams for further improvement. We also appreciate your understanding during our café renovation and hope to welcome you back to experience the completed improvements. Thank you for your continued support.Warm Regards,Reservation TeamImpiana Hotel Ipoh
AnnEd
Deluxe Twin Room
Stayed in Jun 2026
Business traveler
8 reviews
10/10
Outstanding
Posted on Jul 25, 2026
I called to enquire few times on the transport from hotel to airport and the receptionist was very patient. Good stay.
Response from Property: Dear Ann,We’re grateful for your kind words and delighted that our team’s service made a lasting impression. Thank you for choosing Impiana Hotel Ipoh. We hope to welcome you again on your next visit to the city.Best regards,Reservation TeamImpiana Hotel Ipoh
watching your smiles
Family Room
Stayed in Jun 2026
Family
32 reviews
9.0/10
Great
Posted on Jul 18, 2026
One of the best value for money hotel and comfortable stayed in Ipoh city. Especially the spacious family room with nice scenery as well. Definitely will come back soon again.
Response from Property: Dear Valued Guest,We’re truly grateful for your positive review. It’s always rewarding to hear that guests enjoyed the full Impiana experience—from the service and comfortable rooms to the convenient location.Thank you for choosing to stay with us. We look forward to welcoming you back in the near future.Kind regards,Reservation TeamImpiana Hotel Ipoh
Miss Aryani
Deluxe King Room
Stayed in Jun 2026
Business traveler
31 reviews
10/10
Outstanding
Posted on Jul 17, 2026
Enjoy my stay, the facilities are great, the staffs are friendly and very helpful, very clean place. I like it very much.
6/8
Response from Property: Dear Ms. Aryani,Thank you for your generous review. We’re so pleased to hear that our team provided excellent service and that you enjoyed the hotel’s facilities. We are grateful for your support and look forward to hosting you again soon at Impiana Hotel Ipoh.Kind Regards,Reservation TeamImpiana Hotel Ipoh
Anonymous User
Deluxe King Room
Stayed in Aug 2026
Family
9 reviews
10/10
Outstanding
Posted on Sep 28, 2026
Kid love the pool, check in with fast and smoothly.
Response from Property: Dear Guest, thank you for your outstanding review and perfect scores across all areas. We’re delighted to know that your kids enjoyed the pool and that you had a fast and smooth check-in experience. We truly appreciate your kind support and look forward to welcoming you and your family back to Impiana Hotel Ipoh again soon.Marketing Communication ExecutiveImpiana Hotel Ipoh
nadzari
Deluxe Twin Room
Stayed in Aug 2026
Couple
3 reviews
10/10
Outstanding
Posted on Sep 21, 2026
Stay 1 day.. facilities and location is ok
Response from Property: Dear Guest, thank you for your feedback. We’re glad to know you had a pleasant stay and found our facilities and location satisfactory. We appreciate your support and hope to welcome you back to Impiana Hotel Ipoh again soon.Marketing Communication ExecutiveImpiana Hotel Ipoh
Guest User
Deluxe Twin Room
Stayed in Aug 2026
Couple
3 reviews
10/10
Outstanding
Posted on Sep 27, 2026
Nice hotel. Good bed and environment
Response from Property: Dear Guest, thank you for your outstanding review and for giving us perfect scores across all areas. We’re delighted to know you enjoyed our comfortable bed and pleasant environment. Your kind feedback means a lot to us, and we look forward to welcoming you back to Impiana Hotel Ipoh for another enjoyable stay.Marketing Communication ExecutiveImpiana Hotel Ipoh