Las Colinas Inn Irving, SureStay Collection by Best Western

I've stayed over 800 nights with ********** for over 10 years, and if you count other hotel sites, I've spent over 2,000 nights in hotels. But I've never encountered a hotel as unpleasant as this one. It was such a terrible experience that it was the first time I've ever filed a complaint, despite using ********** and Trip.com for over a decade. Staff members who provide such terrible service should be fired. Here's my situation: I had used this hotel twice before and thought the staff were friendly, so this was my third stay. This time, I booked two separate one-week stays. However, I had a bad cold and kept sleeping due to medication, so I didn't get housekeeping service. I requested fresh towels from the front desk whenever I needed them. Then, one day, a female staff member working during the day told me that if I needed towels, I should get them through housekeeping and not from the front desk. It was the first time in my life I'd ever been told not to get towels from the front desk, but I bit my tongue. Meanwhile, my condition worsened significantly, and I needed to extend my stay by two more days. I had forgotten to re-pay the $25 deposit, and the staff kept calling me to check in quickly. I told them I was feeling unwell and would come down in the afternoon, then hung up. They said they understood, but then kept calling, so I rushed down and complained. I told them I had rushed out and left my card upstairs, so they should wait. I also said, "I'm not someone who would skip out on a deposit, and I just forgot because I'm not feeling well. Why are you doing this?" In response, they spoke informally to me and told me to leave. At first, I didn't quite understand what they meant by "leave." I was preparing to go upstairs to my room to get ready for the hospital and retrieve the card for the deposit when a staff member came up and told me to check out. I asked, "Why do I have to leave when I still have one night left?" And I offered to give them the card for the deposit, asking them to stop. But they kept refusing the deposit and telling me to leave. They even tried to open the door while I was showering, and then, while I was getting dressed, they called the police to force me out. The police were also bewildered. They told me, apologetically, to just stay at another hotel. I couldn't properly pack all my belongings when I left. When I asked to go back to the room with them to get the rest of my luggage, they wouldn't let me into the room and also refused to give me a refund. I've stayed at Best Western hotels countless times, but this is the first time I've encountered such a hotel. More precisely, I wonder how someone with such an attitude was hired.

The breakfast was terrible, there was no juice or water. The facilities were old and dirty.

An ordinary hotel can't talk about the environment, but the facilities are still good

位置距離DFW機場三站輕軌，早餐簡約而不簡單，至少我覺得很不錯，服務員很熱情。房間很大，床也比較舒服。

W杯期間中に利用したため金額はかなり高騰していました。遅くにチェックインしたところドライヤーが部屋に備わっておらず予備もなく使えなかったところがマイナスです。朝食付きはありがたいです。

很不錯，早餐很好，環境很好，很安靜。價格很實惠。值得推薦。