Sonesta Simply Suites Dallas Las Colinas

I’ve never encountered staff this unprofessional and lacking basic standards in my life. They did not seem to know how to do their job properly and showed a complete lack of basic customer service. I strongly urge the corporate office to properly train and supervise the staff at this location. 살면서 이렇게 더러운 호텔은 처음. 벌레가 엄청 많음. 다르 후기에도 엄청나게 쓰여있음. 대부분에 수건에는 오만 털이 다 박혀있고, 기본이 안되어있는 직원들은 또 처음. 일을 전혀 할줄 모르고, 기본도 안되어있음. 본사에서 똑바로 교육시키길.

I loved the room. It was amazing the price was reasonable. The manager that checked me in she did everything she could to make sure I enjoyed my stay.

Someone had put a lid on my pip hole and no one in management couldn’t find who

The staff was amazing but when we arrived our room was not clean, there was dog hair everywhere, no pillows or sheets, kibble in the floor and the ac cover was off and inside our shower. (Ac was gross) they moved us to a second room which was more tidy but still not the best. Shelves in the restroom were super dusty. When you took a shower there was almost no hot water and the tub floor squeaks like if you’re going to fall down. Elevators are super poorly maintained, made us super nervous and they had an awful smell. Pros is they do have a full size fridge, a small stove and the staff is amazing, super helpful and super friendly! Check in and check out were a breeze.

Everything was available for a nice live-in atmosphere. Stores in the area were close enough to take advantage of to cook and make meals while staying. The water pressure in the shower was really good had all the soaps, lotions, etc if you forget any toiletries. It was located in a safe area that was quiet, safe, and friendly.

Everything in the room was available, however there was stagnant water in the dish washer. I ran it to clean it out. The shower would also have issues draining while the water ran to bath. The telephone did not work so not able to use. Towels and bed linens didn't seem clean so I laundered them. Which leads to the laundry/weight room. A great touch to take care of anything that needs attention to be washed and get in a little workout in while you wait.

My stay there was quite okay but the AC stopped working on my first night until I left. The microwave stopped working on my second night there. The customer service was great and I was offered another room.

Good stay. Business trip. Parking lot needs more lights. Very dark. Treadmill broken still. 2nd stay and still broken. Overall not bad Worked for quick business trip.

Not a place I will be staying again. There is a roach problem that you can tell they have tried to treat but is not under control. Small to medium roaches on the headboard of the bed, on the window curtain, as well as in the bathroom. In addition to that, not sure what housekeeping cleaned in the bathroom but both the toilet and one of the towels were dirty from someone previously. I left my stay early due to the poor sanitary conditions. Had it not been lacking in cleanliness, the bed was actually comfortable and the hot water and water pressure in the shower were great. But need to treat for bugs and hire better housekeeping.