First, right after I made a reservation, I called to the hotel with request for shuttle..A representative told me that bus will be there in a 20 minutes at the most..Honestly,I didn’t take that as a confirmation,since I know how does it work in DFW..It was very pleasant surprise when we see the bus in 15 minutes..The hotel’s front desk employee was very patient and very nice explaining to us were we should be..When we arrived to hotel the same gentleman in the most pleasant and professional way lead us through checking in process within a minute.. Because of him we definitely felt very welcomed..