ANA InterContinental ISHIGAKI RESORT by IHG

The towel instructions in the main building were unclear. I spent a long time looking for towels, only to find out they were at the indoor pool. The breakfast was really lacking, much worse than the InterContinental I stayed at last time. The sea view room was nice, but the cleaning was just okay. Also, it's the first time I've encountered a hotel where the main building and new building pools aren't interchangeable, and this wasn't mentioned. It's also the first time I've seen a hotel require an additional 1000 JPY per person for facility usage upon check-in, which also wasn't stated on the booking page. Everything felt very strange.

✨ Highlights: • The room experience exceeded our expectations! The Coral Wing Selection Room was incredibly spacious, featuring an entryway and a separate bathroom. The two bunk beds were also very wide. Even though it's the Coral Wing, we still had a stunning ocean view with a fantastic panorama. The room facilities were new, and the toiletries were Byredo, which smelled wonderful. • The breakfast was tasty, and the hotel's location was a huge plus: very close to the airport, easy to get a taxi, and within walking distance to Don Quijote and nearby restaurants, making shopping and dining very convenient. • The hygiene and hardware facilities were well-maintained, and public facilities like the pool were excellent. It's a shame we only stayed one night and didn't get to experience them. ⚠️ Areas for Improvement: • The front desk service wasn't very welcoming; there was no guidance at all during check-in. The hotel itself is like a big maze, and it took us over half an hour to find our room, which detracted from the overall experience. • Upon check-out, we were charged an additional resort fee of about 50 RMB per person. While not a large amount, it would be better if it were included directly in the room rate. Paying in two separate installments felt a bit odd. • Some public facilities in the Coral Wing were slightly dated, a bit of a contrast to the brand-new feel of the guest rooms. Overall, the room itself, the location, and the environment were all excellent and up to InterContinental standards. If they could improve service details and check-in guidance, the experience would be much better. It's a good choice for a short, transitional one-night stay.

The window view was excellent, and the interior decor was very new (we stayed in the new building). The hotel is very large, and the location is also good. The new area is more pristine, while the older area has a great garden view.

The room was spacious and comfortable, though the pillows weren't the best. The hotel staff were all very good, but there seemed to be too few of them. When we checked out early, everyone was busy in the restaurant, and the front desk was unattended. It took us a while to find someone, even though we had already provided our departure and check-out times during check-in. The hotel has a great variety of recreational facilities, including multiple pools, snorkeling and diving excursions, as well as SUP and kayaks available by the shore. There's also a golf course. Dining at the hotel was convenient, and there's also an excellent certified Ishigaki beef restaurant nearby, plus a good Tri-Mountain ramen place.

Facilities: All entertainment activities are well-equipped. Hygiene: Clean and sanitary. Service: Warm and friendly.