Atelier Playa Mujeres- Adults Only - All Inclusive Resort Reviews

This is one of the worst hotel experiences I’ve ever had. I woke up to a mouse in my bed. It even scratched my head while I was asleep and left droppings all over the pillow. It was absolutely disgusting and completely unacceptable for a hotel charging over $700 a night. When I reported it, the staff’s response was beyond disappointing. All they offered was an upgrade for a future stay—like I’d ever come back after this nightmare! They tried to excuse it by saying the hotel is in a jungle, but that’s no reason for failing basic hygiene and pest control. This whole incident ruined my vacation. I couldn’t relax, I couldn’t enjoy anything—I spent the rest of the trip feeling anxious and disgusted. Absolutely unacceptable for a hotel that markets itself as a luxury destination. Save yourself the trouble and stay somewhere else. And if you do stay here, be warned: you might end up sharing your bed with a mouse.

Everything was good, but I experienced racial discrimination at a Mexican restaurant, which made me feel uncomfortable and unwelcome.

Great food and amenities. Best to book for someone looking for all inclusive but not wanting to sacrifice on food quality.

Good food and amenities, we came back a few days later for a second stay after our travel plans changed. Mixed service across the hotel, sometimes good but sometime very bad, really depends on the individual helping you. Good drinks and cocktails. This hotel will not help you arrange taxis from the airport they told us this was not a service they offer...

We come here for our honeymoon. however this is most terrible experience ever. cons: * They are still doing construction like start from 8am to 6pm. it's so noisy when you want to spend time at room. They are lots restaurant are closed because of construction. * I hate sale person trying to introduce INSPIRA plan. After you clear say no. he still keeping talking. I can handle for half hour tour. However we spend one and half hour with that sales person at very first day. So annoying. * They ring bell when you turn on no service light. Which is not make sense at all. you don't get daily housekeeping service. * water quality is bad. both of us get skin allergy. Pros: * most of food are taste good. However my husband get food poisoning after ate a burger at swimming pool. Rest of restaurant are taste fine. Especially Takeshi. * front desk service is fine. Overall, we are sosososos disappoint for our stay. !!!

The service is very good, the hotel is large, the beach is beautiful, and the swimming pool is large and clean. Tipping is free, the food is rich, and dinner needs to be reserved. After checking out at noon, you can stay to eat, drink and play until you go to the airport

It's better to book a better room and don't stay in Building 3. It's far from everywhere and I was exhausted from walking. The food was really good. The service was also very good.

Facilities: Very good facilities Hygiene: Hygiene is very good, there is no dirty place. Environment: The scenery is very good Service: very good

Food, service, cleanliness, everything was excellent.

A very pleasant trip, with good conditions in all aspects. The hotel is clean and tidy, the rooms are large, and the food has a wide variety and tastes good. It's just that the prices are a bit higher during the Christmas period.

The 24-hour room service is perfect, and you can have 5 or 6 meals a day. The best place to lie flat!

My wife is very satisfied with the vacation experience. The food, facilities, and services can all be given full marks. The only drawback is that the hotel is in a poor sea view location. But I came here just for the fun of the hotel. This hotel is in the Cancun hotel area. The price/performance ratio is very high

After checking in, I tipped the front desk $20 and was successfully upgraded to a rooftop room type.

The service is very good and the environment is nice.