I travel full time all year and had the scariest moment of my life at a hotel staying here - made only worse by the hotel’s response. I stayed here in Aug, and my first night I got back to the hotel aft dinner and noticed my A/C wasn’t working - and it was hot! I turned the dial all the way down, waited an hour, and the temperature didn’t budge - A/C was clearly broken. I called down and the only person at reception was a large man - who didn’t believe me. He *insisted* on coming into my room at 1am to check the temperature. I was scared as a woman on my own but finally relented. He came in, checked the temp, turned down the dial as I had, and said it would work shortly. He left, I waited an hour, nothing had changed, and it was too hot for me to fall asleep, and he once again insisted on coming into my room to check. Now it was 2am, and I felt very nervous letting a man into my room. But he insisted again so I finally relented and he checked and saw that it was still as hot. I went downstairs after this to try to find another hotel to stay at, but no place nearby that looked decent had an opening. I was exhausted, went upstairs to try falling asleep again, and at 4:15am the man came knocking on my door demanding to come in to see if the A/C was working. I was shaking. Scared. I called *********** whom I had booked through and on a recorded line I told the agent what was happening. She said she was so sorry and would process a refund for the following night so I could leave in the morning. The following day a manager at the hotel said he was notified that my A/C had been working all night and that I was in the wrong for “refusing” to let the receptionist into my room. The hotel would not refund that night or the following night. *********** then said it was a “he said / she said” situation and that I could not get a refund for either night. I called Visa - and a rep said harassment is not a grounds for refunding. Only Chase Sapphire acted with integrity, eventually refunding me for both nights and acting with compassion and care. No one at the hotel ever apologized or admitted any wrong doing. After that first conversation with a manager, he disappeared for the rest of the day and no other manager would speak with me. If you are a woman or identify as such or vulnerable in any way, do not stay at this hotel. And I hope every manager of this place and the nighttime receptionist are fired and never work in hospitality again. I also deeply regret how *********** handled this - and Visa - and I will be grateful to Chase Sapphire for the rest of my life. Long story short - do not support this hotel. Do not stay here. And parent company, if you read this fire every manager of this hotel because it is a scary place for a woman to stay, and there is s culture at the most senior levels of lying and avoidance. And - the A/C doesn’t work either.