Crowne Plaza Hotels & Resorts properties in Istanbul

The location was good. The carpet in both of the rooms were filthy and dirty. It looks like red stains all over the carpet. The AC stopped working after the third day. I won't be staying in this hotel next time.

I recently stayed at the Crowne Plaza and was extremely disappointed with the customer service at the reception desk — with the exception of the gentleman who handled my checkout. Unfortunately, I don’t recall his name, but he was professional and courteous, which stood out compared to the rest of the team. I had booked and paid for a sea view room, but upon arrival, I was given a garden view instead. When I pointed out the error and insisted on getting the room I had actually paid for, they finally switched me to a sea view — but acted as though they were doing me a favor. This kind of attitude is unacceptable and unprofessional. The valet parking service was equally frustrating. Despite staying at the hotel and agreeing to their parking charges, I had to repeat my details every single time I returned. The lack of communication and coordination is shocking for a hotel of this caliber. While the property itself is quite nice, the poor management and dismissive attitude of most of the staff ruined what could have been a pleasant stay. This is far below the standard I expect from a Crowne Plaza.

I was happy with our stay at this hotel. I would like to thank Mr. Sinan and the brother who helped us with our luggage. I can't remember his name. They were always smiling. The location is excellent. There is a ferry station on a nearby street that takes you to Emono and the Asian side. The only negative thing is the noise of the nightclub at night. We only heard it one night.

Big hotel in center of old town. Good connections on tram, metro, bus. I booked a premium twin room with lounge access. But the front desk got different booking details. So it took a while to clarify it. Also I asked a quiet room and double checked with the hotel reception. But the first room was very noisy because it was facing the tramline right in front of it. Luckily, another staff asked me how was the room and I complained on the noise. He helped me to change the room to a quiet area one. Then we could enjoy our stay. We also visited lounge there the staff was nice and kind. It was a perfect snack and pre drink before our dinner out. And the breakfast service was good too. They even packed breakfast for our early flights. Overall, it was a great stay in the old city.

Very satisfied. But the hotel structure is a 2-story building. If it is at the top of the two wings, it will be quite sour. . .

It was my first time in this hotel. I am really impressed. Everything, from the service to the rooms, the cleanliness and the location, was just perfect. The room was huge and very quiet despite the central location. I can recommend it. 

There are few elevators. The receptionist is not friendly at all. The price is a bi high. I would not recommend it to those on travelling trips. It is not convenient to go anywhere, and it takes at least 2 kilometers to walk to the subway station.