Rixos Tersane Istanbul

My stay at Rixos this time was quite disappointing. Let's start with the positives: the hotel has a great sea view, a rich breakfast, convenient shopping nearby, and the overall environment is also good. The main issues were with the service process, staff allocation, training, and room management, which simply didn't align with a five-star rating and the price paid. When checking in at night, there were many guests queuing, and only two staff members were at the front desk. After realizing there was an error with our room type, we immediately returned to the front desk. At that point, the queue was even longer. We tried to explain our situation to a few staff members who weren't actively checking people in, but they just told us to get back in the queue, offering no further coordination or assistance. As a result, we had to wait for a very long time again. For guests who have already checked in but need an issue resolved due to a hotel error, this kind of handling is incredibly frustrating. We booked a king-size bed room but were assigned two single beds. The staff initially said the beds could be pushed together, but upon returning to the room, we found the beds were fixed to the floor and couldn't be moved at all. We had to go back to the front desk and queue again. Eventually, a different staff member directly gave us the correct king-size room. This whole process took almost an hour. The previous staff member later apologized and mentioned they weren't aware that some single beds couldn't be moved. Such lack of training and familiarity with operations is unacceptable for a five-star hotel. I thought the room change would be the end of it, but the minibar in the new room hadn't been properly tidied either – there were eaten chocolates and drinks were messy. I was speechless. 🤣

Absolutely fantastic! Located right on the Golden Horn, with calm waters and facing the old European district. This place is definitely worth visiting; it feels like a holiday paradise. I'll be heading straight back here next time. Barely saw any East Asian faces, though.

A wonderful place, very beautiful, with great service and excellent breakfasts. The area around the hotel is new and very pleasant for walks, with many good restaurants and clothing stores. Thanks to the hotel and its new surroundings, I got to see a completely different side of Istanbul.

First time staying at this hotel, and everything was wonderful. The staff are incredibly attentive and helpful. The grounds, pools, loungers, towels, bar, and waiters all deserve a perfect score. The only minor downside for me was the very dark rooms – the walls, ceilings, etc. The designer must be a fan of dark colors! Overall, though, everything was excellent. We definitely recommend it!

Everything was great – the hotel, the mall, and the kids' entertainment center. Everyone was super friendly and positive, and the sunset was amazing! 💜🪬🧿

Fantastic hotel in a great location. Really loved the service. Will definitely recommend it to all my friends.

Overall, it's good. A beautiful hotel with an excellent gym and fantastic breakfasts! On the less pleasant side: there's a large deposit of $100 per day, so if you're staying for a week, be prepared to put down almost a thousand dollars 🤡. Also, the staff was a bit unresponsive. I booked the hotel in advance and requested a high-floor room, but I was given a room on the first floor directly opposite the hotel entrance. They initially refused to change it, saying the hotel was fully booked. (But they did eventually move me to a higher floor with a balcony.) I also couldn't figure out the water temperature in the tap; it was either cold or hot. Overall, the hotel doesn't look new, and there are defects, especially in the bathroom and toilet.