We stayed at this hotel from June 5th to 9th in a 'Premier' category room. Overall, the hotel wasn't bad: good breakfast with tasty orange juice, you could order omelets/fried eggs, and there were fruits and sweets. The convenient location was also a plus – about a 5-minute walk to the tram stop.
However, unfortunately, the hotel doesn't live up to its claimed 5-star standard or its price point. I spent a long time choosing between two hotels and ultimately went with this one (the more expensive option). In the end, I was disappointed.
The 'Premier' room, in my opinion, isn't worth the extra cost: if you decide to book a room here, go for a simpler and cheaper one. Ours was advertised as having more space, but that extra space was due to a large corridor, not usable living area. We were put on the first floor, even though I had specifically requested a higher and quieter room when booking a month in advance. The view was of a noisy street with no scenic appeal, and from the first floor, we could hear passersby, conversations, and doors and footsteps in the corridor. The soundproofing was poor.
The room itself was dated: the plumbing needs updating, and the shower drained poorly – the entire bathroom would be flooded during a shower, and then we'd have to wait about 10 minutes for the water to recede. There were no toothbrushes or basic toiletries in the room, which is strange for a hotel of this supposed caliber. The air conditioning was on-and-off. Staff would sometimes enter the room without knocking or clear warning.
The biggest disappointment happened on the last day before our flight: money went missing from a closed bag, from an inside pocket. Of course, valuables should be kept in a safe, and I always do that, but on the last day, I just decided to leave it in the bag (which was under a suitcase, closed, and out of sight). I was surprised that it was the last bill I had, and it was still stolen.
For me, the mere fact of such an incident in a hotel of this advertised standard is unacceptable. The manager's reaction was also disappointing: it was limited to a smile and a 'sorry,' without any real concern or attempt to investigate. After I explained everything, the manager, with a smile, said that if we wanted, we could call the police :)
Ultimately, my impressions are mixed: the location and breakfast were fine, but the condition of the room, the soundproofing, the level of service, and the situation with the missing money completely ruined the experience. I would not recommend this hotel. I deeply regret choosing it.
Original TextTranslation provided by AI
