Dedeman Istanbul Reviews

Response from Property: Dear Miya Ou,Thank you for taking the time to share your experience with us.We are delighted to hear that you found our location convenient and enjoyed the variety of restaurants and shops in the surrounding area. We also appreciate your helpful tips regarding the metro, which will certainly be valuable for future guests. Thank you once again for choosing Dedeman Istanbul. We look forward to welcoming you back on your next visit.Kind regards,Guest Relations ManagerCansu Yazman

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We are sincerely sorry to hear that your experience did not meet your expectations.Please kindly note that food safety and hygiene are among our highest priorities. All products served in our restaurant are regularly checked and monitored in accordance with hygiene standards. Nevertheless, we deeply regret the inconvenience you experienced regarding the meals served during your stay. Your comments have been shared with the relevant departments for detailed review and necessary follow-up actions.We would also like to mention that official inspections conducted by local authorities are routine procedures carried out regularly in hospitality businesses.Regarding your comment about our team requesting a positive review, please be assured that our staff are expected only to kindly encourage guests to share their experiences voluntarily, without any pressure or obligation.We truly value your feedback, as it helps us improve our services and guest experience.Kind Regards,Guest Relations ManagerCansu Yazman

Response from Property: Dear Valued Guest,Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our cleanliness, comfort, central location, and the friendly service provided by our team.We truly appreciate your comments and look forward to welcoming you back to Dedeman Istanbul soon.Kind regards,Guest Relations ManagerCansu Yazman

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We are pleased that you appreciated our convenient location and breakfast.We sincerely apologize for the issues you experienced with the spa, air conditioning, window, and noise during your stay. Your comments have been shared with the relevant departments for review and necessary improvements.We hope to have the opportunity to provide you with a much better experience in the future.Kind regards,Guest Relations ManagerCansu Yazman

Response from Property: Dear Guest,Thank you for your feedback. We kindly remind our guests to use the safe provided in the room for cash and other valuable belongings. Following your report, our Security Department reviewed the CCTV footage and electronic door-access records related to your room. Based on our investigation, no unusual or suspicious activity was identified. We take such matters seriously and appreciate your understanding.Kind regards,Guest Relations ManagerCansu Yazman

Response from Property: Dear Musel Yaka,Thank you for sharing your feedback. We are pleased to know you appreciated our service and staff. We also appreciate your comments regarding the room conditions and maintenance. Please be assured that your feedback has been shared with the relevant departments for review and improvement.We hope to have the opportunity to welcome you again for a much better experience.Kind regards,Guest Relations ManagerCansu Yazman

Response from Property: Dear Ersan Günenç,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our location and found your room clean and comfortable.We also appreciate your comments regarding the room and parking. Your feedback is valuable and helps us improve our services. We hope to have the opportunity to welcome you back to Dedeman Istanbul for an even better experience.Kind regards,Guest Relations ManagerCansu Yazman

Response from Property: Dear Mustafa Akay,Thank you for your wonderful review and for choosing Dedeman Istanbul once again. It is a great pleasure to know that you and your family enjoyed your previous stays with us for such special occasions and that you trusted us again for your guest's accommodation.We truly appreciate your continued confidence in our hotel and look forward to welcoming you and your loved ones back for many more memorable stays.Kind regards,Guest Relations ManagerCansu Yazman

Response from Property: Dear Guest, Thank you for sharing your feedback with us. We are sorry that the noise during morning room cleaning negatively affected your comfort. Your comments have been shared with our relevant department. We also thank you for your positive review of our cleaning service. We will take your feedback into consideration in order to provide you with a better experience. Sincerely, Guest Relations Manager Cansu Yazman

Response from Property: Dear Guest, Thank you for your valuable feedback. We are pleased that you were satisfied with our location. We apologize for the paint smell you experienced during your stay. Your feedback has been shared with our relevant teams. We hope to welcome you again. Sincerely, Guest Relations Manager Cansu Yazman

Response from Property: Dear Veysi Budak,Thank you for sharing your feedback. We are sorry for the inconvenience you experienced with the air conditioning during your stay. Your comments have been noted and shared with the relevant team for review.We hope to have the opportunity to welcome you again and provide a more comfortable experience.Kind regards,Guest Relations ManagerCansu Yazman

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We appreciate your comments regarding our location, value for money, and convenient access to the airport metro line.We also sincerely apologize for the inconvenience caused by the unstable Wi-Fi connection and for any aspects of the hotel that did not fully meet your expectations. Your observations regarding our facilities have been noted and shared with the relevant departments as we continuously work to improve our guests' experience.We hope to have the opportunity to welcome you again in the future and provide an even more comfortable stay.Kind regards,Guest Relations ManagerCansu Yazman

Response from Property: Dear Guest, First of all, we sincerely apologize for any negative experiences you had during your stay. We would like to state that the issues you experienced regarding room changes, lack of cleaning, and basic necessities such as hot water and air conditioning are completely unacceptable. All your feedback has been shared in detail with our relevant departments, and the necessary checks and improvement efforts will be initiated immediately. Our aim is always to provide our guests with a comfortable and trouble-free stay, and this situation has saddened us as well. We thank you on behalf of our team members who tried to assist you throughout the process; however, it is also regrettable for us that your experience ended at this level. Thank you for your feedback, and we hope to welcome you again in the future with a much better experience. Sincerely, Guest Relations Manager Cansu Yazman

Response from Property: Dear Guest,Thank you very much for your kind feedback.We are delighted to hear that you found our front desk team understanding and friendly, and that you were satisfied with the hygiene standards of our hotel. Your comments are truly appreciated and will be shared with our team as motivation.We look forward to welcoming you again in the future.Kind regards,Guest Relations