Ramada Plaza by Wyndham Istanbul Sultanahmet Reviews

The hotel boasts an excellent location, very close to the metro station, and within walking distance of famous attractions in the old city, such as the Blue Mosque. The facilities are complete, and there's even a large outdoor swimming pool on the first floor.

The hotel is in an excellent location for tourists, the staff are polite, and the daily housekeeping is of a high standard. However, the hotel itself absolutely does not live up to its 5-star rating. The breakfast is very modest, and towards the end of service it gets so crowded that there aren't enough seats. The pool is small and unimpressive — more what you'd expect from a 2- or 3-star hotel. There were quite a few issues with the bathroom: a dirty door, chipped fixtures, and a crooked toilet. Even the handle of the coffee cup was cracked. There was no basic hygiene kit in the bathroom, only shower caps. Maybe we were supposed to ask at reception, but it feels like these things should be provided by default. Overall, the hotel is modest — not bad, but certainly no more than a 3-star property.

Excellent hotel with a great location and friendly, helpful staff who speak Russian and are always ready to assist. The pool is clean and warm. The rooms are spotless and well-renovated. Highly recommend! 👍

Unfortunately, I made a reservation two months in advance, but upon arrival, they said the hotel was full and forced me to stay in a nearby hotel for the first night.

Hello! The hotel has a very convenient location. I'm planning to visit this city again in a few days.

Everything was bad. We booked a family room with an connecting door, but for the first two days, we only received a small room. We contacted Trip.com multiple times for assistance, but unfortunately, it was to no avail. Our complaints were not resolved to our satisfaction.

Very bad experience.i booked halfboard but they didn't provide dinner.AC broke and made noise.tranfered to another hotel.that is also same kind of hotel very bad experience with ramada.staff are rude.we did see in the hotel most cof customer felt same

This hotel is extremely good value for money, and a convenient low-grade premium hotel to stay while in Istanbul. The service from the front desk staff was consistently helpful and friendly, and I appreciated the surprisingly generous and expansive buffet options at breakfast (included in my room rate). The only negative was a constant rumbling noise from an air vent in the room, but foam ear plugs took care of that - apart from this, the room was spacious enough and well equipped, with further amenities available on request.

Very Bad experience, when I arrived they said that the hotel is fully booked and no room for me and they transferred me to other hotel and the following day I had to check in again.The experience was disastrous. Second about 3 days of my stay there was problem in water and special hot water was cut.

A/C system not working in room, window can’t open fully, uncomfortable temperature in room. Toilet is not installed correctly it’s very high and diagonal. All furnitures is unscrewed and lapms fall downs all time. Wi-fi lost all time, impossible to use. Room clean service bad don’t change/clean used cups don’t add coffee/tea.

In lobby have nice restauran

This hotel should not be a 5 Star at all service is bad

Bad attitude and bad service. I checked into this hotel shortly after 1 AM, and the experience was truly awful from the very beginning. The front desk was extremely slow and inefficient — I only managed to get into my room around 1:45 AM. Then, I discovered that the air conditioning in the room was completely broken. I called reception for help, and no one showed up for over 10 minutes. I had to call again, and after another 10 minutes or so, someone finally came, took a quick look, and told me to wait five minutes while he went to get something. He never returned. I went down to the reception myself to ask what was going on, and the staff there were unbelievably rude. They simply said, “If you don’t like it, you can check out,” with zero intention of helping or solving the issue. This happened around 2 to 3 AM — I have never encountered such disrespectful customer service in any hotel. Even more shocking was the behavior of the manager — not only did he fail to resolve the problem, but he was even ruder and more dismissive. If the hotel’s management behaves like this, it’s not hard to imagine how poorly the rest of the staff treat their guests. I strongly advise everyone to avoid booking this hotel. The service is absolutely not what you’d expect from a hotel of this supposed standard. What’s worse is that when I filed a complaint through Trip.com, someone named Dmesec (I’m not sure if this is the manager or a staff member) lied to the platform, claiming the issue was resolved at 1:30 AM — which is impossible, because I hadn’t even entered the room until 1:45 AM! No one ever apologized. I looked through the reviews and realized I was not the only one — several people reported similar problems. One review dated July 11 described nearly the same situation, and I stayed here on July 26, so clearly nothing has changed. The reception team — including the manager — showed no awareness or concern about how bad their service was. I truly hope that my terrible early-morning experience can help future travelers avoid this hotel altogether.

Don’t forget valuable things inside the room! Wallet went missing from our room, spent half day to report it to police, to avoid that just be careful, we weren’t. We were a group of 5 and the other two rooms had no problems they were more cautious. Clean hotel, good location, breakfast with options for everyone.