SpringHill Suites Jacksonville Baymeadows

It was an awesome stay. Very clean and spacious rooms. We definitely will be returning.

First, the Wi-Fi was not working at all, and we rely on internet access for work—so this significantly impacted our ability to get things done during our stay. Reliable Wi-Fi was actually a key reason we chose your hotel. Second, when we checked out, we found out we weren’t even registered under the correct room. We were assigned and stayed in room 421, but your system had us listed under room 316. That raises some concerns for us about how our stay was managed. Because of both the lack of a critical amenity and the room registration error, I’d like to see what can be done in terms of a partial refund or compensation.

Parking is limited by the main entrance/lobby. We had to park at the opposite end to unload our bags and then walk the first floor hallway to get to the elevator which is by the lobby. For a fairly new hotel, there is already signs of wear and tear on the carpets. The AC controls on the wall didn’t work. We had to manually adjust it on the unit. It was loud and turned on/off constantly. Overall, I expected better.

Nice location near attractions & restaurants felt safe property was very clean. The staff was professional attentive & courtesy.

super clean room, comfortable beds, very pleasant staff, breakfast was adequate! would come back for sure.

We were late to breakfast so we went out for food We needed sleep more than an early breakfast. Our room was clean & staff friendly.