Tru by Hilton Jacksonville South Mandarin

It was clean and quiet

New building in a good location, 7/24 coffee machine available, and the rooms are well decorated

The staff was very friendly, helpful, and professional. Unfortunately, the room itself was not clean. The bedding appeared not to have been changed after the previous guests, as there were stains and hair on the sheets. The sheets were also wrinkled, messy, low-quality synthetic polyester, and covered in pilling. The bathroom was also disappointing. There were urine stains around the toilet, and the toilet itself did not appear to have been properly cleaned. Overall, I appreciated the staff, but the cleanliness of the room was unacceptable.

The hotel is very clean and is fairly new...I believe. The rooms are a bit smaller than Tryp by Wyndham, but have a similar decor. Breakfast was good. It's a great place to stay!

The property was well kept, clean modern up to date with nice bathroom. AC unit worked good and not loud. Large TV. Staff was very accommodating. The breakfast was very typical hot/cold style…the eggs were prepared a step better with cheese and vegetables We would definitely stay here again if we are in the area.

I loved this place! It has a great grab and go breakfast until 10AM!!!! Great for those of us that like to grab a extra shut-eye. Kathy at the front desk was so friendly and helpful. The lobby is great place to send the kids it has Foosball tables and great space for kids to be kids; even grown up kids and let their hair down and have some fun. Walking distance to great restaurants and shopping

Overall my kids and I enjoyed our one week stay at this hotel. The lobby was very spacious, modern, and family friendly. My kids enjoyed the foosball table and pool when the weather permitted. Our room was clean except the floors weren't mopped properly as my kids had dirty feet simply from walking inside the room. The entire hotel had a fresh fragrance which made it feel welcoming. Most common areas were cleaned regularly. Some attention was needed at the lesser used areas (gym, stair cases, etc). The breakfast did not appeal to my particular dietary needs, but I brought food to the dining area and prepared my own meals. I'd suggest having dairy free and egg free options. The oatmeal was not appealing, but the service from Charlie-the attendant made up for the limited options. He constantly checked on all guests and kept the area clean/well stocked. We enjoyed our interactions with front desk staff-Jeremiah, Mary, and Kathy. They were professional and attentive to any needs. I really will miss our time there and our family felt welcome and could relax during our stay.

Rooms are small with inadequate room for suitcases and hang ups especially if your planning extended stay. Breakfast was disappointing.

Breakfast was fresh and the room temperature was perfect. We plan on staying again in the near future. Thank you!