The hotel is very old and we booked it just because it's Radisson brand so we expected a 5-star experience. Also, from the booking photos, it looks very neat (don't believe them). The rooms smell of humidity and they are very dark (at least on the 5th floor). The pressure on the showers is very weak. The housekeeping staff are very good and polite - at least something. 70% of the hotel staff doesn't whisper English (yes whisper because it's very hard to understand them even when they speak English). We were eating only in Tiffany's restaurant in the Hotel. The food is very bad and never comes in the same shape (sometimes soup has basil, sometimes not, pizza is sometimes with olives, sometimes not, ***). Hospitality organization is terrible. One *** takes the order, then whispers it to another, then tells the other who takes that paper in the kitchen. Rich people from India definitely have an advantage when serving. As soon as there are more than 10 people everybody gets panicked and everything is late. One night we waited for 2 whiskies and 1 gin for 40 minutes, and the staff recommended the Indian whisky Rampur, but they didn't bring it. We quit and go upstairs to the bar to take those drinks for ourselves, and the same staff works at the bar also. The prices are expressed without taxes and some added taxes (it doesn't say on the receipt). The pizza is 9.7 euros but it's 12.5 when you need to pay for it. The prices are too high for quality because the food is not fresh. Wellness actually doesn't exist. The massage room is at the end of the men's locker room (for women is very uncomfortable to go). One *** does the massage, pedicure, ***icure, oil massage, and everything that the hotel offers and he doesn't speak English at all. Isolation in the hotel is very bad you can hear voices and chairs moving from other rooms. Inclusive, the hotel doesn't deserve 5 stars, we will never go back and we wouldn't recommend anyone who is from Europe to go here.