Dear Sir/Madam, I am writing to formally raise a complaint regarding my recent experience at Ginger Hotel. I had a confirmed booking at your property. However, upon arrival, I was made to wait at the reception for approximately 30 minutes without any clear communication. After this unnecessary delay, the receptionist/supervisor informed me that I would not be allotted a room due to an issue with the ID provided for my spouse, stating it was a “Younger ID.” I would like to highlight the following concerns: 1. My own ID was valid and clearly matched my booking details. 2. At no point during the booking process was such a restriction clearly communicated. 3. Instead of promptly addressing the issue, I was kept waiting for an extended period, which reflects poor guest handling and lack of professionalism. 4. The behavior of the reception staff felt dismissive and unhelpful, as if the decision was arbitrary rather than policy-driven. Due to this situation, I lost nearly 3 hours of my time and experienced unnecessary inconvenience and embarrassment. I request the management to: - Provide a clear explanation of the policy applied in this case. - Take appropriate action to ensure better staff training and customer handling. - Consider suitable compensation for the inconvenience caused. I hope you will take this matter seriously and ensure such incidents are not repeated with other guests. Looking forward to your response. Sincerely, Syed Arman Hussain.
