Five-star price for three-star amenities, I'd say.
We booked a sea-view family room. The first night, the view was great; you opened the curtains right onto the ocean. The second day, we returned from an outing around 8 PM, and when we opened the door, the bathroom had a terrible sewage smell. The staff were very nice about it; we packed up our bags that night and moved to a different room. This one overlooked the pool. They gave us four coffee vouchers, bringing the total to six, including the ones we got at check-in. These vouchers were only good for Americano or bayberry juice at the hotel coffee shop. After settling into the new room, we found the air conditioning wasn't cooling. I didn't dare unpack. I reported it to the front desk, and again, their attitude was excellent; they sent someone to fix it right away. After the repair, it still wasn't cooling. I told the front desk again. They said their system showed the temperature was dropping and asked us to wait a bit longer. By this time, it was past 10 PM, and the kids were getting sleepy, so we just unpacked and showered. After our showers, the maintenance staff came again, worked on it for a long time, and then told us we'd have to move rooms again. I was furious! It was almost midnight, and we had to pack up again and move to a family room with bunk beds, still overlooking the pool. Finally, I proactively asked for four breakfast vouchers, and they were very polite and didn't hesitate to give them to us. At around 5 AM, I was woken up by a bird pecking at the window. I couldn't shoo it away; it would leave for a bit and then come right back. It was so annoying I just had to laugh.
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