I'm not sure how this hostel even made it onto the platform. I checked in at a decent time, but was assigned an upper bunk. I didn't think much of it until I climbed up at night, and it was a nightmare. The wall was right above my forehead; if you woke up groggy in the morning, you'd definitely hit your head. So I thought I'd sleep at the foot of the bed, but there was no barrier there. And the rail to prevent you from rolling off the bed was so short! Are they hoping people will fall off? Then there's the ladder to get down. I'm 165cm, and after stepping on the last rung, there's at least a 50cm drop to the floor. Plus, you can only climb down with one hand, and there's nowhere to hold on to. One wrong move and you're done for!!!
After seeing the bunk, I contacted the front desk to ask for a lower bunk. The male staff member sighed repeatedly, rolled his eyes to the heavens, and then went to sleep? He was a tattooed man, and my roommate also said he was very unfriendly!!
Later, even with the help and communication from Trip.com customer service, I still couldn't change bunks. I slept on the upper bunk for one night because I had to get up at 4 AM for a hike. After I lay down, the pillow reeked of oil... And there were cockroaches in the bathroom.
Then, even more outrageous things happened. I had already been hiking for almost 3 hours, and Trip.com contacted the hotel, saying I had to put my luggage at the front desk before 10 AM, otherwise I couldn't change bunks? Or they would pack my luggage for me? Does this sound reasonable, everyone?? But when I asked the male staff member the night before, he said there would be no available rooms for the next two days. And I don't even know how they assign rooms upon check-in; people who arrived after me were assigned lower bunks... Anyway, it was all very frustrating. During my 10-hour strenuous hike, I kept receiving disappointing messages from customer service. This hotel is unbelievable, purely making things difficult for people.
Later, I guess there was a staff shift change, and then they agreed to let me change bunks after I arrived that evening. The female staff member was a bit easier to communicate with. A guest who arrived later saw the upper bunk and immediately requested a change, which proves that this bunk is uninhabitable. This was the worst experience ever. I hope everyone avoids this place. I have a video, but I can only upload 30 seconds. Maybe it can help everyone truly avoid this place. The prices are the same, so please stop offering such terrible upper bunks, okay??
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