Guest User
January 20, 2026
I stayed five nights on Jeju Island, splitting my reservation into three separate bookings, all for Deluxe Twin Rooms. I did this because I was worried about losing too much money if I had to cancel one long booking. So, I extended my stay. On January 15th, I was in room 226, a Deluxe Twin, which had the same layout as the hotel's Deluxe Twin rooms, complete with a small partition wall. For my second booking, I stayed in the same room, and for the third, I also extended my stay in the same Deluxe Twin room. That's when the real drama started. Around 11 AM, a woman knocked on my door and told me to move to room 205. I told her that the room I was currently in was the Deluxe Twin Room I had booked. She insisted it wasn't. I showed her my booking confirmation and photos of the hotel, but she wouldn't budge. She claimed it was an 'upgrade.' I figured since I was on vacation, I should just go with the flow, so I moved to 205. But when I saw the room, it was incredibly small, with one bed directly facing the bathroom. I compared room 205 to their Standard Twin Room, and it was clear that 205 was a standard room, not the Deluxe Twin I had booked, which was my previous room, 206. There was also a buzzing noise in the room, constantly humming. I thought about just canceling and moving to the hotel next door, which was cheaper, but they wouldn't let me cancel. If I wanted to stay in the Deluxe Twin Room I had originally booked, I had to pay an additional 30,000 KRW. I showed her my photos of room 205 and compared them to the hotel's standard twin room, asking if they were the same. She admitted they were. Then I told her I booked a Deluxe room, and she told me to pay 30,000 KRW. At that point, she pretended not to understand anything I said. It was really outrageous. The experience was terrible, and the noise affected my rest. Has anyone else encountered such bizarre situations at this hotel?
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