34, Noyeon-ro, Jeju City, Jeju Province, 63082, South KoreaView hotel details
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Guest Reviews of Hotel With City
8.1/10
Very good
520 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities7.7
Service7.8
Cleanliness8.1
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All reviews(520)
Positive reviews(477)
Reviews with photos/video(147)
Great value for money(42)
Easy to get around(36)
Large rooms(29)
Close to airport(24)
Convenient for shopping(21)
Average lighting(16)
Loved the view(7)
Stayed multiple times(5)
Negative reviews(43)
Guest User
City Double Room ( no view)
Stayed in Jul 2026
Family
7 reviews
2.0/10
Posted on Aug 27, 2026
On the second night of our stay, at 11 PM, someone started knocking on our door. My child and I were already asleep. The knocking wouldn't stop, and it was a man. He used his phone to play a translated message saying he was from the front desk. When I opened the door, he claimed there were bloodstains on the bed and demanded 100,000 Korean won in compensation. I hadn't even noticed until he pointed it out. Then I realized it was from my child scratching their eczema during the day due to the heat. I can understand having to pay for damages (though I've never encountered this in Japan). As soon as I checked into this hotel, I found it incredibly dirty inside, lacking any attention to detail, truly comparable to a hostel, and there were even cockroaches (which explains why every room had insect repellent). He immediately asked for 500 RMB. A warning to ladies who are menstruating: remember to wear extra pants or wash any stains quickly the next day. In the end, he said we could discuss the price with the manager tomorrow morning. Worried about the language barrier, I asked Trip.com to mediate, and thankfully, they handled it well. The front desk was very small; it's essentially one hotel but with three different hotel names at the reception. The location is decent, a 5-minute walk to the duty-free shop. The air conditioning sounds like a tank engine, incredibly loud. Regardless of whether it's a twin or double room, they only provide one key card. The hallway is very dark, and the door doesn't have a security chain, so young women should be careful.
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tangbl0
Deluxe Family Twin Room
Stayed in Jun 2026
Family
13 reviews
10/10
Outstanding
Posted on Jul 9, 2026
The hotel's location is excellent, right in the city center. It's about a 5-minute walk to both Shilla Duty Free and Baojian Road, making it very convenient for getting around. Taxis can even stop right at the entrance! The hotel is clean and the bed was comfortable. Honestly, the bed here was even more comfortable than the one at the Grand Hyatt where I stayed later.
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6/8
Response from Property: 정성스러운 후기 남겨주셔서 감사합니다.호텔의 위치와 객실 청결, 편안한 침대까지 만족스럽게 이용해 주셨다니 정말 기쁩니다. 특히 편안하게 숙면하셨다는 말씀에 저희도 큰 보람을 느낍니다.앞으로도 좋은 위치와 쾌적한 객실, 편안한 휴식을 제공해 드릴 수 있도록 꾸준히 노력하겠습니다. 감사합니다!
ywc91720
City Twin Room (no view)
Stayed in May 2026
Traveling with friends
34 reviews
7.0/10
Posted on Jul 1, 2026
This hotel shares a lobby with another hotel, and the lobby was full of luggage. We had to rely strictly on the Trip.com map to find it. The front desk staff could communicate in basic English, and we had no issues with check-in or check-out. The hotel is located in the city center, close to duty-free shops and other shopping areas, as well as convenience stores and many restaurants. The hotel environment is average, but the room rate is not expensive, offering decent value for money. However, the hallway lights were very dim at night.
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Response from Property: Hello. Thank you for leaving such a valuable review. We are delighted that you appreciated our convenient location and the service provided by our staff. We also appreciate your valuable feedback regarding the lobby and hallway lighting, and we will take it into consideration to provide an even more comfortable stay. We look forward to seeing you again with satisfying service. Thank you.
Guest User
Deluxe Family Twin Room
Stayed in Apr 2026
Traveling with friends
2 reviews
10/10
Outstanding
Posted on Jul 31, 2026
The room is in the city center, very close to the airport. You can see the airport from the room every day, and the planes taking off and landing are a beautiful sight. The airport is by the sea, so you can also enjoy the blue ocean view. Eating and shopping are also very convenient, with a convenience store right outside, perfect for grabbing breakfast and fruits daily.
Original textTranslated by Google
Response from Property: 정성스러운 후기 남겨주셔서 감사합니다. 공항과 가까운 위치와 객실에서 바라보는 비행기와 바다 풍경을 특별하게 즐겨주셨다니 정말 기쁩니다. 주변의 식사와 쇼핑, 가까운 편의점까지 편리하게 이용하셨다니 더욱 다행입니다.앞으로도 여행 중 편안하게 머무실 수 있는 숙소가 되도록 최선을 다하겠습니다. 다음 방문에도 좋은 추억 만들어 가시길 바랍니다. 감사합니다!
Anonymous User
City Twin Room (no view)
Stayed in Apr 2026
Traveling with friends
1 reviews
2.5/10
Posted on Jun 25, 2026
What happened to the front desk staff? Did they have a terrible day or something? They kept rolling their eyes and smirking at us Chinese guests. Don't they know who pays their salary?
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Guest User
Deluxe Family Twin Room
Stayed in Mar 2026
Family
5 reviews
9.0/10
Great
Posted on Jun 22, 2026
High floor, great view when the weather is good, you can see the airport in the distance. The room is quiet, but the bathroom cleanliness needs improvement. The hotel location is excellent, convenient for shopping and dining.
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Aura_
City Twin Room (no view)
Stayed in Mar 2026
Family
3 reviews
8.0/10
Very good
Posted on Apr 28, 2026
The room is really nice!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Anonymous User
Deluxe Triple Room
Stayed in Mar 2026
Other
5 reviews
10/10
Outstanding
Posted on May 7, 2026
Excellent, excellent! The environment is great, the room is very spacious, and everything is super clean. The hotel front desk service was fantastic. It's also very close to the city center. Jeju Island is incredibly beautiful and stunning; I definitely want to come back again!!!!
Original textTranslated by Google
Response from Property: Dear customer, we sincerely thank you for your valuable review. We are delighted that you were satisfied with the pleasant room environment, spaciousness, and cleanliness. We are also deeply encouraged by your positive feedback regarding the service provided by our front desk staff and the convenient accessibility to the city center. We feel a great sense of fulfillment to hear that your trip to Jeju has become a beautiful memory for you. We will do our best to ensure your continued satisfaction on your next visit. Thank you.
Ting@86
City Twin Room (no view)
Stayed in Mar 2026
Couple
4 reviews
9.0/10
Great
Posted on Apr 10, 2026
This hotel is centrally located, making it easy to walk to duty-free shops for some retail therapy. It's also super convenient for getting around, with the airport just about a ten-minute drive away. Plus, there's a CU convenience store right around the corner, just a left turn downstairs.
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Janice Cfs
Deluxe Twin Room
Stayed in Feb 2026
Family
3 reviews
6.5/10
Posted on Mar 28, 2026
The room is spacious,very quiet and convenient located in town city.
Not satisfied the bath towel,hotel provided small towel only.
Response from Property: Dear customer, we sincerely thank you for leaving such a valuable review. We are delighted to hear that you were satisfied with the spaciousness of the room, the quiet environment, and the convenient location. However, we sincerely apologize for the inconvenience regarding the provision of bathroom towels. We are happy to provide additional towels upon request, so please feel free to ask at the front desk at any time, and we will assist you promptly. We will continue to strive to provide even more comfortable and satisfying service. Thank you.
Guest User
City Double Room ( no view)
Stayed in Feb 2026
Solo traveler
4 reviews
9.7/10
Amazing
Posted on Mar 12, 2026
This is my second stay here. The room is spacious, very quiet, and conveniently located close to the airport for easy travel. I stayed for two nights, and only paid for breakfast once at check-out, which was quite good. Everything else was perfect, except for the slightly small shower room. 👍
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6/7
Response from Property: Thank you for leaving such a valuable review. 😊 We are delighted to hear that you found the spacious room, quiet environment, and convenient location near the airport to be very helpful on your second visit. We are also grateful to hear that you enjoyed the breakfast. We ask for your understanding regarding the shower room space feeling a bit cramped, but we are glad to hear that you had an overall satisfying stay. Thank you for visiting us again, and we look forward to your next visit. Thank you.
Guest User
City Double Room ( no view)
Stayed in Feb 2026
Traveling with friends
6 reviews
10/10
Outstanding
Posted on Mar 12, 2026
Facilities: Great! The room even has a mini-fridge, so I could store yogurt bought from the convenience store. The hotel provides slippers and power outlets that work with Chinese chargers, so I didn't need to bring an adapter.
Cleanliness: Very clean. The staff cleaned daily and made the bed.
Environment: No noise at all. There's a CU convenience store, a 7-Eleven, and a BBQ fried chicken restaurant right downstairs. An Olive Young is just a short walk away. It's also very close to Shilla and Lotte Duty-Free shops, all within walking distance.
Original textTranslated by Google
Response from Property: Thank you for leaving such a valuable review. 😊 We are glad to hear that the in-room amenities, such as the refrigerator, slippers, and multi-plug, were helpful. We also appreciate your satisfaction with the room's cleanliness and the daily cleaning service. We are especially pleased to hear that you found the convenience stores, various shops, and duty-free shops nearby very convenient. We will continue to strive to provide you with a pleasant and comfortable stay. We look forward to seeing you again. Thank you.
Guest User
Deluxe Family Twin Room
Stayed in Jul 2026
Family
1 reviews
4.5/10
Posted on Aug 31, 2026
This hotel feels like two properties pieced together. Its location is quite convenient, right on Baojian Road and in the Laohengdong area. There was a damp smell upon entering, probably due to the carpets, and the shower head dripped all night. However, considering the price, these were tolerable issues. What really stood out was a rather plump woman at the front desk – her attitude was terrible. No matter what I asked, she claimed they didn't have it, and frankly, she seemed to have a discriminatory attitude towards Chinese people. On the other hand, the male staff member at the front desk was an absolute gem, very kind and easy to communicate with. As long as you avoid that one woman, you'll be fine; otherwise, she can really put a damper on your trip!
Original textTranslated by Google
Response from Property: 소중한 리뷰 감사합니다. 객실 냄새와 샤워기 누수, 프런트 응대로 불편을 드려 죄송합니다. 말씀해주신 사항을 꼼꼼히 확인하고 개선하겠습니다. 또한 모든 고객님께 더욱 친절하고 공정한 서비스를 제공할 수 있도록 직원 교육에도 힘쓰겠습니다. 감사합니다.
Guest User
City Twin Room (no view)
Stayed in Jul 2026
Family
6 reviews
8.0/10
Very good
Posted on Aug 27, 2026
The room's location is very convenient, with supermarkets and restaurants right outside, and it's a short walk to Shilla Duty-Free, Baojian Street, and Lotte. It's also not far from the airport. The hotel facilities are average, and the lighting is a bit dim.
Original textTranslated by Google
Response from Property: 소중한 리뷰 감사합니다. 편리한 위치와 주변 편의시설에 만족해주셔서 기쁩니다. 말씀해주신 객실 조명에 대한 의견도 참고하여 더욱 쾌적한 환경을 제공할 수 있도록 노력하겠습니다. 감사합니다!
Guest User
Deluxe Twin Room
Stayed in Jul 2026
Family
4 reviews
6.0/10
Posted on Aug 27, 2026
I saw reviews before checking in saying the front desk staff had a bad attitude. I figured a bad attitude was a bad attitude, but I prioritize cleanliness more. The hygiene was okay, just average. The shower stall was very, very small.
Original textTranslated by Google
Response from Property: 소중한 리뷰 감사합니다. 객실 위생 상태에 만족해주셔서 다행입니다. 샤워실 크기에 대한 의견도 참고하여 보다 쾌적한 객실 환경을 제공할 수 있도록 노력하겠습니다. 감사합니다!