Hyatt Regency Jersey City on the Hudson

The hotel is unfriendly and we are informed that there's no room ready for us at 5pm and does not provide any estimate or guarantee time on the check in. The hotel staff just asked us to wait for email on the room updates. However, there's no email updates until 10pm when we went to collect our keys. We asked the hotel staff on why there's no email updates and they just told us its sent by the system and not them, it shows how irresponsible the staff is and even the manager shared the same attitude. Despite having a late check in due to room not ready, the hotel doesnt bother to compensate anything or even an apology. We have to come understand thats the reality as Hyatt Regency is a big company where it does not care about small group of customers experiencing terrible services. Therefore, I wojld suggest customers who wish to stay here to due the prime location of the Manhattan night view should book through a 3rd party travel app as they have customer service to help you. I made my booking through trip and the customer service agent did help to reach out to the hotel multiple times but they remain unreachable. Therefore, it shows how bad the management the hotel has. Otherwise, customers can opt for other options or hotel in New York City as it is 30 mins from the city. Nearby is quiet and doesn't have much shops.

The hotel itself is nice, with spacious rooms and a great waterfront location right next to the PATH station. However, keep in mind that it’s in Jersey City, not NYC, so you’ll need to pay separately for the PATH every time you travel to and from Manhattan. Unfortunately, the service was very disappointing. My first room smelled strongly of cigarette smoke and was nothing like what I had requested. They eventually moved me, but the staff generally felt unfriendly and unaccommodating. I was also surprised that they refused to store my luggage for a few days while I was traveling, even though I had another reservation at the same hotel upon my return. When I asked for help finding a reliable alternative, the staff were completely unhelpful. Finally, on two of my four nights, guests in nearby rooms were extremely loud from around 2:30–6:00 a.m. I had to call reception both times and ask security to intervene. Better soundproofing would definitely help. Overall, the room and location were good, but the service and lack of flexibility made the stay much more frustrating than I expected from a Hyatt.

It’s absolutely the most impressive stay during our trip to NYC, excellent location, convenient transportation, gorgeous views, nice food and perfect services, much better experience than another hotel in Manhattan. We would definitely come back again.

the location is good the PATH is very close the view is good the service is good

The hotel location was fantastic.  It was located next to the river so it was nice to walk along the boardwalk in the evenings.  However, for the price (double the usual price due to World Cup, we usually stay at Hyatt when in Jersey City) there was no extras such as shuttle service to airport, no free breakfast, no slippers in room, etc.  The hotel was clean and convenient.