I contacted the hotel to inquire about hosting a Shabbat Bar Mitzvah and requested a price quote for approximately 10–12 rooms. I was informed that the hotel only accommodates such events when at least 15 rooms are booked. I explained that our family would require only 10–12 rooms and that we would not need a private room for prayers. Instead of simply providing a quote or explaining the hotel's policy, the sales representative, Maura, asked where my son would be praying on Shabbat. I found this question inappropriate, intrusive, and completely unrelated to my request. I politely responded that this was a private matter and reiterated that I was only interested in receiving pricing information. After that exchange, all communication ceased. I never received a quote, a follow-up email, or even a courtesy response. As a prospective customer looking to book multiple rooms for a family celebration, I found this level of service unacceptable. What should have been a straightforward inquiry turned into an unpleasant experience characterized by intrusive questioning and a complete lack of professionalism. The fact that the hotel simply stopped responding after my reply speaks volumes about how they treat potential guests. Jerusalem offers many excellent hotels that value their customers and understand the importance of respectful communication. Based on my experience, I would not consider booking this hotel and would strongly encourage others to explore alternative venues.
