Hillel 11 Hotel

Price exclude vat apparently although i site said include.

Very nice and clean rooms

Good hotel

House keeping only brings towels or toiletries, no cleaning. No one at the front at check in time, so left my suitcase there and came back later. The elevator did not work one day and we had to take the stairs.. 5 stories. Staff are not very supportive or friendly, very rude d and non apologetic. The stairs were very dirty. Wall paper came off in the elevator. The place is rundown down and tacky, it is time for renovation

The hotel is grubby, the wallpaper is peeling off, the door of the vanity unit in my bedroom was swollen from water damage, there were stains on the top bed sheet. The wall was marked and scratched. The telephone on the wall had a broken wall connector. The ceiling had stains on it. The lift button on my floor had a broken housing exposing all the electronics.

I have traveled here many times. My flights were recently canceled and it made it to where I was not able to go. I tried repeatedly through phone and email to talk to someone about moving my dates. But they never respond. I have recommended this place for tour groups and stayed here many times. But this is just unacceptable. Lost reservation becase of bad communication.

Mohamed at the reception was very kind, he lended me an iphone charger and helped me out for my tours. Bravo to him 🫶🏽 the housekeeping were very kind and polite. They cleans everyday except on shabath. There is a supermarket very near, money exchange shops, pharmacy, shopping center nearby, walking distance.