Stray Clouds Villa Reviews

Response from Property: Thank you very much for choosing Stray Clouds Villa and for your generous review. We’re delighted to know that you had an enjoyable stay at our villa. We look forward to welcoming you again.Best wishes!

Response from Property: Many thanks for your stay again, it is our pleasure. but It is so regret I missed your 2 stays. How ever, I am glad to meet you through wechat and look forward to welcoming you again in the near future.

Response from Property: I didn't want to reply when I saw your comment, because a liar is not worth my time. Considering that silence will affect our reputation, I finally replied. 1. In your comment, you listed our unscrupulous nature, but you didn't mention the most important message at all, which is "cancellation rules". It is clearly written in your order: "Free cancellation before 12 noon the day before check-in, after that, 100% of the room rate will be charged." Your disregard for the rules is the essence of this bad review. 2. Our aunt clearly told you on the spot: 10% of the room rate will be deducted as liquidated damages for check-out on the same day (there is a recording), from 100% to 10%. We made a very sincere and substantial compromise, but you still refused. However, you lied in the review that "it's okay to deduct money", which is such a naked lie, which is disgusting. 3. The room you booked has a complete photo display on the platform, and the first photo clearly shows the stone road outside the window. You have such high requirements for the privacy of the room, but you didn't look at the room photos when booking. On the day of check-in, you asked for cancellation on the grounds of exposing privacy and bad reviews, but refused to take even 10% of the responsibility. What kind of character is this? 4. The surveillance shows: When you checked in, one of you checked carefully outside the window. As long as the gauze curtain is drawn during the day, the outside cannot see into the window at all, but the inside can see out clearly, and it does not affect the lighting and ventilation at all. Our gauze curtain is made of anti-peeping material during the day. Regarding the noise you mentioned, I can tell you responsibly that during the May Day holiday, the highest decibel sound in the homestay came from the noise in the lobby of the homestay on the day you checked in. 5. When you booked, there were still rooms on the second floor, and the room on the first floor was your own choice. 6. Whether it is the Siheyuan in the north or the Xinye Ancient Village courtyard where our mountain house is located, the windows of the rooms on the first floor are all open to the courtyard, and guests can walk around the courtyard. This is based on factors such as safety and neighborhood sight. It has been like this for thousands of years. For you who are so well-educated, you may not understand such common sense. It may be reasonable, but it is not caused by us. If we discuss the "four waters returning to the hall" structure of the Hui style courtyard, it may be like listening to a book of heaven to you, so I won't waste time here. When you checked in that day, our aunt was frightened by your loud noise and didn't know what to do. Such noise destroyed the quiet temperament of Lingyun Mountain House, which was painful for the mountain house. Your bad review is like the last straw, which made me determined to put the closure of the platform store on the agenda. I can't tolerate that I once yearned for a rural homestay, which forced me to face those I don't like. In life, it is impossible for you and me to have any intersection. Even if we accidentally pass by each other, I will quickly escape because of your words and cultivation. However, because I run a homestay, I have to face it. Even if it is through monitoring, aunt retelling and reading reviews, it is painful and Unbearable, the feeling is like swallowing a fly. This week, there was an article in Travel World titled "Customer First" is destroying China's hotel industry, revealing the wool party and the bad review party. At present, it is difficult to have a hotel or homestay with personality, characteristics and character, because the industry has to bow to the evaluation, vulgarity, and even the platform. This is not a problem of one person, but the pain of the times. But all the reviews are like the waves in "Ukiyo-e", outlining the current world and the outline of the guests behind the words. It is a cultured, respected, Or is he an interesting guest, or a mean, unreasonable, overbearing person? It's all in the text and in everyone's heart. Maybe in the near future, you won't see Lingyun Mountain House here one day. That must be because I don't want to be a person who is coerced by the platform and evaluation anymore. I hate myself like that. I am free, and Lingyun Mountain House is like that. If that's the case, I think people who like us will still be able to find us. At that time, Lingyun Mountain House will definitely be more calm, with a little personality and pride, standing under the ancient camphor tree in Xinye Ancient Village.

Response from Property: Thank you for choosing us, and thank you for praising our homestay and staff. In particular, you specifically praised our sister Jiang, which made me see that they have been working hard to improve their service awareness, adjust their communication methods, and have made some progress. I am sincerely happy to receive praise from guests. Thank you for sharing so many photos here, which record the wonderful times that Lingyun Mountain House and your family have experienced in this rural mountain house. Andersen said: Travel is the source of youthful motivation. I wish you eternal youth and peace and success. ————Sorry, I am using your space to respond to a guest who checked in in May 24 and gave us a bad review. Because my original reply made this guest feel very embarrassed, he called the platform to block my reply. Coincidentally, the three bad reviews of Ctrip at present all have the plot of requesting a free upgrade when checking in and being rejected. I once told a foreign guest that there are often guests who ask for a free upgrade when they come. The foreign guest widened his eyes and asked in disbelief: "Why?" Yes, why? This is also a question that I can't figure out. Speaking of this guest who gave a bad review, he complained to Ctrip after leaving the hotel: 1. The beef for dinner was not very tender, according to the aunt's feedback, the aunt's attitude was very bad; 2. The floor drain was blocked when taking a shower at night; 3. The shower water was hot and cold. I called the aunt to understand the situation and remotely checked the surveillance frame by frame. The investigation results are as follows: 1. The guest asked for a free upgrade when checking in, but the aunt refused; 2. The dinner guest said that the beef was hard to chew and said it was not good meat. The aunt explained that she bought good beef brisket. The beef was stewed for an hour. After it was done, she tasted it. The aunt felt that the meat was rotten before it was served. The two sides have been discussing and communicating in a friendly atmosphere: The aunt asked if it should be stewed for a while, and the guest replied that if it could be stewed, it would be stewed, and if it could not be stewed, it would be returned. Another guest in the group suggested giving a dish, and the aunt agreed. In the end, the aunt gave a plate of pickled mustard greens and fresh bamboo shoots, and the beef was stewed in a pressure cooker for a while. After it came up, the guest thought it was ok and ate all the dishes. 3. When checking in, the aunt specifically reminded the guest that the hot water for the shower needs to be adjusted slowly from the cold water side to the hot water side. The guest should still adjust it too fast, and the homestay should bear part of the responsibility for this. 4. As for the blockage of the drain, the aunt said that the guest had severe hair loss and blocked the floor drain (the aunt took a photo of the guest's long hair blocking the floor drain). I responded to Ctrip based on this. After investigation, the facts were not exactly as the guest reported. 1. The beef dinner problem was successfully solved at the time, and the original dish was reprocessed until it was well-cooked and a dish of fresh bamboo shoots was given as a gift; 2. The hot and cold water was related to the guest's hasty operation, and we should bear part of the responsibility; 3. The shower blockage was caused by the guest's severe hair loss. If the guest contacted us to clear it at the time, we did not go, which was our responsibility, but the guest did not contact us. No matter what kind of floor drain, it cannot withstand the blockage caused by severe hair loss. We do not have any service defects in this matter. We have never had any complaints about the floor drain being blocked by severe hair loss, but the guest should not consider the blockage of the floor drain caused by his hair loss as our service defect, right? Ctrip contacted the guest again and then contacted me, saying that the guest complained that there was one less toothbrush in a room, and the real reason for the guest’s dissatisfaction was the aunt’s attitude. The guest said that the beef was not rotten, and the aunt said that she had tasted it and it was rotten? She also said that the guest wiped the chairs in the yard with a paper towel in the morning and there was black. The aunt immediately replied that she had just wiped the tables and chairs in the morning, and it was the plastic wood material that had slightly faded. These two replies made the guests very dissatisfied. I replied to Ctrip at that time that our aunties are all local farmers and they do speak too bluntly, I admit this. Ctrip asked me if I could give the guests some compensation. I said that for the room that lacks a toothbrush, the room rate would be discounted by 20%. After hanging up the phone, I asked the aunties again whether there were any supplies missing from the two rooms. The aunties said that after the guests checked out, they carefully checked the rooms and found that all the toiletries in the two rooms were exactly the same. They counted the mouthwash cups and trash cans in the rooms and found two toothbrushes in each. Moreover, the two aunties came over at 5 o'clock to prepare breakfast. If there was anything missing from the room, the aunties could be asked for it at any time in the morning. However, the guests never reported that there was anything missing from the room until they checked out. I choose to believe our aunt on this point. Although they are not well educated and not very eloquent, they are all hardworking and honest and will not lie. In addition, the aunt said that she tasted the beef before it was served and felt that it was rotten. This is a statement of fact. Everyone has different requirements for the hardness and softness of food. If the guest feels that it is not rotten, it means that the guest likes the taste to be softer and rotten. This can be understood and solved through communication. There is no camera in the courtyard, so I cannot restore the conversation at that time. But after I arrived at the homestay, I did a test myself. The table and chairs were indeed stained when I wiped them hard with a paper towel. After repeated washing with detergent, there was still stain, which means that it was not a stain, but the plastic wood material was discolored. What the aunt said was completely true. After that, Ctrip contacted me again, saying that the guest asked for a free room or dinner fee. I refused immediately after hearing this. How big a mistake did our aunt make? If I agreed to such a request, it would be an insult to our aunt's hard work. This middle-aged female guest from Shanghai is much more educated and worldly-wise than our rural aunt. She traveled hundreds of miles to stay in the countryside, but because the rural aunt lacked communication skills, she asked for a room or dinner fee to be waived. It was really infuriating. Even our aunt explained that the dishes were free, which could become a complaint point for the guest. Is it because the guest’s own emotional management is wrong? After the compensation was rejected, the guest’s bad review came as expected, and the guest also asked Ctrip to block my reply to the bad review. This is the first time I have seen such a guest. In fact, the guest directly gave us a bad review on the grounds that the aunt was not professional enough. I would only apologize sincerely and criticize our aunt for this to help them improve their communication skills. However, the guest complained several times through Ctrip. I spent a lot of time, looking through the surveillance frame by frame and repeatedly asking the aunt to understand the situation at the time. The final reason was that the tone of our rural aunt’s statement of the facts made the guest dissatisfied, and the guest’s final request was to refund a room or waive the meal fee. I was a million times "haha" in my heart. I, a stranger, came to Xinye Ancient Village alone and opened this rural homestay, all based on interest and sentiment, thinking that the guests who came for the quiet countryside, the clear wind and the bright moon should all be "interesting souls", it seems that I was naive. After many days, I let go of my anger. I must bear all the consequences brought to me by my interest, but I should not let those dark things occupy my heart for a long time. Xinye Ancient Village is a paradise for healing the soul. This guest, if you can embrace the sunshine and open your mind, it will only be of great benefit to your severe hair loss. As for the "evaluation", let it go, I have my own feelings and world, I don't live for evaluation!

Response from Property: I was very surprised to see your review. That morning, you complained to me about the food packaging bags in the room and the misdialed phone call. I immediately asked the aunt about it. The situation was true. Due to the heavy workload during the National Day, the aunt was negligent at work. We must take responsibility and apologize. After breakfast, I went to the sofa where you were sitting, apologized to you, and said that we were willing to compensate you for this. You waved your hand to indicate that you didn't need it. At that time, your generosity made me feel even more guilty. But a few days later, I received a call from Ctrip, conveying your complaint of requesting a refund. This surprised and puzzled me. In fact, I had discussed compensation with you that day. If we could reach an agreement on compensation, your subsequent journey and life might not be affected by the unpleasantness of this stay. Now that you have chosen to solve it through the platform, I can only reply to you according to the platform rules: We sincerely apologize to you for the trouble caused to you by this work error. Your evaluation is also a serious punishment for us. We must accept it humbly and strive to prevent it. But the comment area is a public area, and I must respond to the bias in your evaluation: 1. The room you booked is "the first floor of Heyouju" instead of "Heyouju on the first floor", which is essentially different. If you find that the room does not meet your expectations when you check in, you can immediately request to cancel the reservation, and we will definitely cooperate with you to refund the order, but you did not. You asked the aunt if you could change to the main building room. It was indeed full that day. Even if there were vacancies, you would need to pay the difference to upgrade to the main building room. 2. You mentioned that the ticket collection during the National Day in Xinye Ancient Village is the business of the scenic spot and has nothing to do with our homestay. If you contacted us at that time, we would also assist you and most likely help you waive the ticket. You did not contact us, so we have no way to provide assistance; 3. There is indeed a small garbage sorting station next to the small parking lot in front of our door. The garbage is within the wall. I don’t know where the complaint point you described is? No way to respond 4. When you arrived, another group of guests who lived in the same courtyard as you arrived. The housekeeper led your two groups of guests to the courtyard where they stayed. Is there any problem with this? Xinye Ancient Village is not big. You walked from the edge of the village to the middle of the village, not the end of the village. 5. In the communication with you on the same day, you also mentioned that after checking in, you found that I had clearly described in my reply to the guest's evaluation on the platform that "we have four courtyards in the ancient village. According to the rules of the platform, only one front desk address can be left." You did not carefully check the room pictures and related information when booking. You saw our description and clarification after checking in. However, you did not mention your responsibility in your evaluation, but accused us of false advertising. I think you are not upright. Lingyunshanshe is a brand I registered. I operate four courtyards in the ancient village. Can you explain the basis for not sharing this brand? 6. There are more than a dozen rooms in our four courtyards. You chose our second cheapest room, which was only more than 300 yuan during the National Day. I don’t know if it was Liang Jingru who gave you the courage to make you feel that the room price you paid should be in one of our best rooms? Even the cheapest room in the main building is 300 yuan more expensive than the room you booked. 7. You mentioned that the water in the bathroom was above your feet, but there was still a bad smell. This does not conform to the principles of physics. The sewer is not a high-pressure biogas tank. 8. I went to check the musty smell in the room you mentioned, but I didn't smell it. Several other guests who have stayed in this room have not given similar feedback. But I don't doubt your feelings. Everyone has different sensitivity to smells. I suggest that if you are sensitive to smells, try to avoid choosing rural homestays and first-floor rooms in the future. In any case, I apologize again for the inconvenience caused to you by our negligence in work. I also hope that you can turn your anger into carefulness and book a pleasant trip next time. Best wishes!

Response from Property: The 20-kilometer road you mentioned has no street lights. It is National Highway 330. It is recommended that you give feedback to the relevant departments. If it is improved, many people will thank you for your contribution to local public services. Rural life is different from that in cities. Working from sunrise to sunset is a way of life that has lasted for thousands of years. This is described in many poems and literary works. I am shocked that you are completely unaware of this. Lingyun Mountain House is located in Xinye Ancient Village. It is because of its remote location that the ancient village has been preserved intact. This is also the reason why Xinye Ancient Village attracted me. The address and location of the homestay are clearly displayed on the platform. Do you not even need to look at the location when you book? Our homestay has 4 courtyards in the village. The other three can be easily identified from the names and room photos. They are called: Xinye Heyouju, Xinye Shuangmeiju, and Xinye Hua'eju. The price of the room you booked is 200-300 yuan cheaper than the basic room type of the main building of the mountain house. I think its quality is worthy of its price. There were still rooms available in the main building on the night you checked in. You refused to pay the difference to upgrade to the room type you liked. We also rejected your request for a free upgrade because it was unfair to other guests and your efforts did not match the quality of the rooms in the mountain house. I am also a person who loves traveling and has been to dozens of countries. I know that the price and quality of hotel rooms are directly proportional. The location, transportation and surrounding places of the hotel are all homework that I must do before booking. I thought this should be the most basic common sense for traveling, but my cognition was overturned by you. The moldy and rotten wooden window grilles you mentioned are outside the glass window, that is, outdoors, which means that you are complaining: the wooden window grilles on the exterior wall of a homestay in Jiangnan were moldy during the rainy season. I was speechless about this. You won.

Response from Property: I am very happy to see your review. It has always been my dream to build a B&B that is like my hometown in my memory. It is actually quite difficult to be comfortable and warm, but also have the human touch and intimacy of home. I often feel powerless, even confused and frustrated, but we have persisted and never given up our efforts. Thank you for your encouragement. I wish you a good mood every day!

Response from Property: Thank you for your patronage and recognition of our B&B. As a rural B&B, Lingyun Mountain House is far away from the bustling city, but it has beautiful scenery, quietness, and is close to nature. It is suitable for urban people to recuperate and repair their souls. It is our greatest comfort that you can spend a pleasant time in our B&B. I wish you all the best!

Response from Property: Thank you for your patronage. We cross over to run a B&B to try a different lifestyle. We are still a primary school student in the operation and management of B&Bs. We are delighted with your affirmation and thank you for your tolerance of our many flaws. Jin wishes you good work and good health, and looks forward to your visit again!

Response from Property: Thank you for your patronage and affirmation, we know that we still have a lot to improve, and we will continue to work hard.

Response from Property: The room you booked is one of the rooms with the best view in our homestay. You can see the most beautiful view of Xinye Ancient Village when you walk to the terrace. welcome next time!

Response from Property: First of all, thank you for your patronage, and secondly, I would like to express my sincere apologies for the hair on the hair dryer bag. This flaw that should not have appeared is that our work was not meticulous enough, which affected your experience and mood. I am really sorry. If you have the opportunity to visit again, please remind me that I will definitely invite you to taste our hand-ground and brewed coffee.

Response from Property: Thank you for your praise. We still have a long way to go to achieve what we want. We will continue to work hard and hope to do better and better while not falling into the mainstream and maintaining our original personality. You are welcome to come and review again.