I have to give a bad review. As soon as we entered the room, the air quality was terrible. Families with babies should ideally be assigned non-smoking rooms, but this room clearly wasn't. And that's not even the worst part. The light above the bathroom mirror was broken and wouldn't turn off. When I called the front desk before bed, they told us to 'hit it hard.' My whole family tried, but it still wouldn't turn off. It was very late, so we had no choice but to sleep with the light on. It was so bright that none of us slept well, and my husband even woke up with a headache the next day. When I mentioned this during checkout, they only offered a verbal apology and no real solution. I used to work in hotel management for over a year, and while the beds and pillows here are comfortable and the individual AC is a plus, the service seriously lags behind.
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