Guest Reviews of Atour Hotel (Jiangyin Binjiang Middle Road Sports Center)
9.5/10
Outstanding
1036 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
I recently stayed at the Atour Hotel in Jiangyin for the first time, having visited other Atour locations multiple times. This trip was mainly for a client meeting, and I spent 3 days and 2 nights here.
The hotel facilities are excellent, and the staff are friendly and welcoming, making me feel right at home. I’d like to highlight a few aspects of my stay: first, the warm reception and attentive service from the front desk staff made a great first impression; second, the room was spacious and well-lit, with soft bed linens and a cozy comforter that allowed me to rest well after a busy day; finally, the hotel is well-maintained, and the overall cleanliness was impressive.
One point to mention is that the toilet is prone to clogging, and I hope this can be improved as it was somewhat inconvenient. Additionally, since there is a renovation project nearby, I was initially worried about potential noise disturbances. To my surprise, the hotel remained wonderfully quiet, creating a pleasant atmosphere, and they thoughtfully provided earplugs for guests, which I appreciated.
Breakfast options were diverse, and I was delighted to find century eggs on the menu—such a pleasant surprise!
Overall, my stay was very satisfying. The convenient location is perfect for business travelers. I look forward to returning to Atour Hotel and hope to see improvements regarding the toilet. I would definitely recommend this hotel to friends and hope to visit again soon!
6/9
Response from Property: 感謝小主的認可,亞朵,總有不期而遇的温暖。滿意衹是朵兒們服務的起點,驚喜加感動才是朵兒們一直追求的。朵兒們都將以最好的姿態為每一位朵友提供最好的服務體驗,在亞朵,隨處可見亞朵的温暖。期待您的再次入住體驗
Liu Zheng Michael
Executive Queen Room
Stayed in Dec 2024
Business traveler
32 reviews
10/10
Outstanding
Posted on Jan 10, 2025
Excellent service, will come back
Response from Property: 親愛的朵友,感謝您沒有保留的誇獎朵兒!嘻嘻,朵兒樂開了花啦,亞朵作為人文酒店的引領者,秉承着“拒絕平庸”的價值觀,所以從選址到設計,從硬件到軟件都很努力在做到最好,感謝您能看到朵兒的努力!人生是一場旅行,我們眼前的世界藏着無窮無盡的風景,衹待我們去發現,去欣賞,去領略,去分享。亞朵願把好的東西分享給您,把快樂分享給您,這是亞朵的人文情懷,有微笑,有温暖,有信任...值得讓人奮力追逐,期待下一次的美好相遇~
James in Shanghai
Elegant Double Room
Stayed in Jan 2024
Couple
16 reviews
10/10
Outstanding
Posted on Feb 19, 2024
Fantastic stay. Room was clean and very big. Location is right next to the G2 highway so a perfect place to rest after crossing the bridge. The parking was easy, safe and convenient. The staff were great, offering us sweet tea on arrival and helping to direct us to the room. This hotel is excellent value for money!
Response from Property: Dear little master, thank you very much for your high praise for Doers. Doers are very happy. What Doers always advocates is neighborly service and treats every guest as if they are their own. Like family: considerate, enthusiastic and warm, every stay will be like returning to your own home, so that every journey you will not feel lonely, the Duo'ers are also very much looking forward to being with their little master again See you there and welcome your next visit~
Guest User
Elegant Double Room
Stayed in Jan 2024
Couple
20 reviews
10/10
Outstanding
Posted on Apr 19, 2024
Stayed my last night in Jiangyin in this lovely hotel, very new and very comfortable. well situated on that section of Jiangyin that I love.
Response from Property: 親愛的客官,感謝您沒有保留的誇獎朵兒!嘻嘻,朵兒樂開了花啦,亞朵作為人文酒店的引領者,秉承着“拒絕平庸”的價值觀,所以從選址到設計,從硬件到軟件都很努力在做到最好,感謝您能看到朵兒的努力!人生是一場旅行,我們眼前的世界藏着無窮無盡的風景,衹待我們去發現,去欣賞,去領略,去分享。 亞朵願把好的東西分享給您,把快樂分享給您,這是亞朵的人文情懷,有微笑,有温暖,有信任... 值得讓人奮力追逐,期待下一次的美好相遇~愛您!
AM7
Elegant Double Room
Stayed in Aug 2024
Business traveler
11 reviews
8.0/10
Very good
Posted on Sep 8, 2024
Good hotel . Helpful staff .
Response from Property: 最好的旅行,就是在亞朵,發現一種久違的感動。而在千萬人之中,沒有早一步,也沒有遲一步,朵兒們慶幸遇見你,有錯過才會有新的遇見;緣分就是,不早不晚,恰恰剛好。因為專業,所以卓越,朵兒也在不斷成長,希望可以給客官提供更加完美的服務。
Guest User
Superior Double Room
Stayed in Jul 2023
Couple
16 reviews
10/10
Outstanding
Posted on Aug 11, 2023
A very nice hotel the staff were very helpful and friendly…Their breakfast was also nice plus the check out time is very convenient if you are not in a hurry to leave early!
Response from Property: 感謝小主的認可,亞朵,總有不期而遇的温暖。滿意衹是朵兒們服務的起點,驚喜加感動才是朵兒們一直追求的。朵兒們都將以最好的姿態為每一位朵友提供最好的服務體驗,在亞朵,隨處可見亞朵的温暖。期待您的再次入住體驗。
Anonymous User
Elegant Double Room
Stayed in Dec 2023
Business traveler
28 reviews
4.5/10
Posted on Jan 15, 2024
This is the first time I have stayed at Atour. The first time I brushed my teeth, I found that the toothpaste had been used by someone else. I can’t praise the hygiene. I have not mentioned the service awareness. I have arranged a quiet room and arranged a room directly facing the construction site. As soon as I entered the door, there was noisy construction. , I need to change rooms again, and the waiter is not happy to say that the room type is no longer available, and the facilities are old. Isn't Atour like this overall? I'm speechless.
Original textTranslated by Google
Response from Property: Dear guest, Duoer here is very sorry for not giving you a perfect check-in experience. The hotel attaches great importance to the questions you raised and will follow up and investigate, strengthen staff service training to optimize, find out the shortcomings and make improvements. To avoid the same problem, Duoer welcomes you to stay in our hotel next time and give Duoer a chance! ! ! Looking forward to your visit again
Guest User
Superior Room (2 Beds)
Stayed in May 2024
Other
1 reviews
2.0/10
Posted on Jun 30, 2024
I specifically made a note in advance that "no head and tail rooms are required", but we were still arranged to have head and tail rooms. Bad review!
Original textTranslated by Google
Response from Property: Dear Duoer fans, it is Duoer's fault that I failed to take good care of you. Duoer feels ashamed and sincerely apologizes to you! Your feedback is our most precious wealth. Duoer will definitely try his best to improve immediately. We also sincerely ask you to give Duoer another chance to make up for it. We hope to create more happiness for you~
82~lafei
Elegant Double Room
Stayed in Mar 2024
Business traveler
3 reviews
4.5/10
Posted on Apr 11, 2024
The hygiene was really sloppy, the quilt and pillows had a strong musty smell, and my body was itchy and pimpled.
The service of the front desk staff is also poor. They have to call several times a day to renew the reservation. They say they are busy and renew when they are free. They call again later to remind them. The price of the reservation increases every day and does not include breakfast. . I was tricked into becoming a member the day before yesterday, but it didn't work and the house price even went up. Ctrip is also almost dying and is of no use anymore. The next step is to change platforms and hotels.
Original textTranslated by Google
Response from Property: Dear Duoer fans, it is Duoer's fault that I failed to take good care of you. Duoer feels ashamed and sincerely apologizes to you! Your feedback is our most precious wealth. Duoer will definitely try his best to improve immediately. We also sincerely ask you to give Duoer another chance to make up for it. We hope to create more happiness for you~
Guest User
Superior Room (2 Beds)
Stayed in Jul 2023
Traveling with friends
15 reviews
10/10
Outstanding
Posted on Aug 15, 2023
Homemade coffee drinks are served as soon as you enter the door. The front desk service is very good and welcoming! The twin room I booked was large, clean, with a separate cloakroom, luggage room, toilet and bath in separate rooms, without affecting each other! The breakfast is rich, both Chinese and Western style, very rich. In the evening, porridge is also provided until 11.00! There is a small shopping mall called Impression Hui in the surrounding area, and there are also many restaurants in the commercial street. There are more Teppanyaki in Japan! There are also many hotpots! very nice!
Original textTranslated by Google
Response from Property: Thank you for your recognition, Yaduo, there is always unexpected warmth. Satisfaction is only the starting point of our service. Surprise and touching are what we always pursue. Duoer people will provide the best service experience to every Duoer friend with the best attitude. At Yaduo, Yaduo's warmth can be seen everywhere. Looking forward to your next stay.
Guest User
Elegant Double Room
Stayed in Apr 2024
Business traveler
8 reviews
4.5/10
Posted on Jun 18, 2024
Very low cost performance, not worth it
Original textTranslated by Google
Response from Property: Dear, I failed to take good care of you. This is Duoer's fault. Duoer feels ashamed and sincerely apologizes to you! Your feedback is our most precious wealth. Duoer will definitely try his best to improve immediately. We also sincerely ask you to give Duoer another chance to make up for it. We hope to create more happiness for you~
Anonymous User
Superior Double Room
Stayed in Aug 2023
Business traveler
29 reviews
6.0/10
Posted on Sep 3, 2023
I told them both on the phone and at the store that they would try to arrange a quiet house for me. I was actually placed at the elevator entrance. Instantly I felt that I was in a bad mood. This kind of service has several meanings.
Original textTranslated by Google
Response from Property: Dear guest, Duoer here is very sorry for not giving you a satisfactory check-in experience. Duoer will verify the questions you raised and strengthen staff service training to optimize and improve the shortcomings to avoid the same. There was a problem. If you have any questions during your stay, you can directly call the front desk hotline. Someone is here 24 hours a day. Here, Duoer welcomes you to stay in our hotel next time and give Duoer a chance! ! ! welcome next time
Guest User
Elegant Double Room
Stayed in Jul 2023
Business traveler
10 reviews
8.0/10
Very good
Posted on Aug 26, 2023
The room is very good, the hygiene is very good, and the front desk service is very good.
The service in the restaurant needs to be improved.
Original textTranslated by Google
Response from Property: Dear guest, Duoer here is very sorry for not giving you a perfect check-in experience. The hotel attaches great importance to the questions you raised and will follow up and investigate, strengthen staff service training to optimize, find out the shortcomings and make improvements. To avoid the same problem, Duoer welcomes you to stay in our hotel next time and give Duoer a chance! ! ! welcome next time
Liufan0537
Elegant Double Room
Stayed in Jul 2023
Business traveler
83 reviews
2.0/10
Posted on Aug 23, 2023
Everything else is fine. Are you new at the front desk? I got the wrong room card and charging card. I asked for a new room card and reported my ID card, name, and mobile phone number, but I still couldn't get the card. It's the same as for escorting prisoners. I checked out at 9 o'clock the next day. I called at 2 o'clock in the afternoon to ask if I wanted to check out. What the hell
Original textTranslated by Google
Response from Property: Dear guest, Duoer here is very sorry for not giving you a perfect check-in experience. The hotel attaches great importance to the questions you raised and will follow up and investigate, strengthen staff service training to optimize, find out the shortcomings and make improvements. To avoid the same problem, Duoer welcomes you to stay in our hotel next time and give Duoer a chance! ! ! welcome next time