The stay was abysmal! This hotel is completely unrecommended! First, the air conditioning completely failed to cool the room, leaving me sweltering all night, severely disrupting my sleep. When I contacted the front desk to report the issue, the staff were indifferent and perfunctory, seemingly unwilling to respond and showing absolutely no interest in resolving the issue.
Even worse, when I requested to contact the hotel manager, they not only failed to proactively coordinate but were rude, shirking responsibility, and demonstrating a complete lack of service awareness. I later arranged for maintenance to come, but they turned out to be a security guard with no professional knowledge, who tinkered with the problem and dismissed it without addressing the issue at all. They said they were supposed to move me to another room, but when I left, they were already in another room, also without cooling!
Paying for this kind of service is simply asking for trouble! I hope the platform will take customer feedback seriously, and I urge everyone to choose carefully and avoid being misled by this hotel's promotional advertising!
The air conditioning is just for show! After an hour in, the room felt like a sauna. I'm definitely leaving! I'm definitely leaving!
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