Atour Hotel Jinan Daming Lake Garden Road

Service: The hotel is praised for its attentive and warm service, with staff ready to assist promptly with requests. The front desk is noted for its efficiency, and there are positive mentions of thoughtful touches like late-night porridge and the offer of warm water upon checkout.(based on 3,496 reviews)

I would like to extend my special thanks to Chu Yi at the Garden Road branch near Daming Lake in Jinan. As a foreigner on a solo business trip to China, when my phone couldn't connect to the local network, it meant I had no way to pay for anything. I couldn't buy food, couldn't get around, and was completely cut off from the outside world. I was filled with a sense of helplessness being alone in a foreign land. Upon hearing this, the hotel staff immediately contacted a nearby China Unicom service center where I could get a SIM card using my passport. The next morning, Ms. Chu Yi from the front desk, concerned about my language barrier and difficulty getting around, proactively offered to accompany me to the service center to help with the procedures. The moment my phone successfully connected to the network, what I felt was not just the restoration of a signal, but a profound sense of relief. This warmth continued throughout my entire stay: the housekeeping staff thoughtfully prepared a power adapter in my room; the restaurant staff enthusiastically recommended delicious and agreeable dishes during my meals. From Chu Yi's exceptional initiative at the front desk to the meticulous and warm service from housekeeping and the restaurant, your actions perfectly embodied the meaning of "a home away from home." This transcends nationality—it's all about heartfelt care. Jinan is a warm city, but Atour is even warmer. On all my future business trips to China, I will definitely choose to stay at Atour. I wish Atour and the wonderful Ms. Chu Yi all the best