The stay was a terrible experience. The curtains provided extremely poor blackout, and the room faced the hotel's own illuminated sign, which was incredibly bright at night. Even with the curtains drawn, the glare still streamed directly into the room, making it almost impossible to sleep. I spoke to the front desk twice that night, hoping to temporarily turn off the sign's lights and turn them back on the next day. The front desk refused, citing concerns that "some people might not be able to find it if it's off." However, I had clearly stated upon check-in that I was the last guest to check in that night, and all rooms were full except for this one. This reason was obviously invalid. Despite the clear issue and reasonable request, the front desk refused to coordinate or offer any alternatives. Oh, wait, they did offer a solution: at 1:30 AM, the front desk said to just hang in there, it would be dawn soon. As a hotel, failing to provide even the most basic guarantee of a good night's sleep, especially when the problem stems from its own facilities, is a disappointing level of service. I would not recommend this hotel to guests who have any expectations regarding sleep quality.
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