InterContinental Hotels JINAN CITY CENTER by IHG

Traveling with my elderly parents, I chose InterContinental over another well-known luxury hotel, and it proved to be absolutely the right decision. Service: The service was outstanding, from the front desk to housekeeping to the breakfast restaurant – every detail was perfect 💯. As an InterContinental member, I also received triple points for beverages. Room: I booked a Premier King room, which had separate toilet and shower areas, and was over 50 square meters. The front desk upgraded us to a room facing Quancheng Square, so we could watch the fountain show without even leaving the room 🎉. I also booked a twin room facing the hotel's interior. The soundproofing wasn't great; occasionally, I could hear children running in the hallway. Cleanliness: From what I experienced, it was quite good. Facilities: The lobby is on the 7th floor, and breakfast is on the 6th. Overall, the facilities seem well-maintained. The area I stayed in required a transfer between elevators, and you needed to use your room card to access your floor, which made it feel very secure! My only complaint is that the elevators were a bit slow.

Upon check-in, Sherry greeted me warmly and processed everything efficiently. To my pleasant surprise, she thoughtfully arranged a quiet, comfortable room with a great view, perfectly tailored to my needs and exceeding my expectations! The room was clean and cozy, with excellent facilities and soft bedding that ensured a wonderful night's sleep. Throughout my stay, Sherry's professionalism and attention to detail made me feel truly welcome and at home. The overall service level of the hotel is also very high; from the lobby to the guest rooms, quality and dedication are evident everywhere. Thanks to Sherry's considerate service, this stay was exceptionally perfect, and I will definitely choose this hotel again next time!

The hotel's location is excellent, within walking distance to attractions. The service, from the front desk to the concierge and housekeeping staff, was incredibly attentive. They greeted us politely and proactively asked if we needed any assistance, which was very heartwarming. The front desk quickly arranged our room according to our request.

The hotel room was exquisitely decorated and clean. The service was absolutely top-notch; the staff were warm and attentive, especially Judy from the front desk whose service was enthusiastic and friendly. The hotel's location is superb, making getting around incredibly convenient. The breakfast was rich and delicious, a perfect start to the day. The family room even came with a small toy, which my child adored playing with. Staying here was so comfortable; I'll definitely choose it again next time. Highly recommend!

The location is excellent, close to all the attractions, and very convenient for shopping and dining in the city center! Facilities: Average, no smart toilet, and the bathroom is a bit cramped. Cleanliness: Very good. Environment: The room was too hot. Even after turning off the air conditioning and turning on the exhaust fan, it was still hot. None of the rooms have windows. Service: The staff were very enthusiastic and actively helped resolve issues.

The Executive Lounge was a bit of a headache. I took my child there in the evening for a drink, poured a glass of wine, and halfway through, my child suddenly had a stomach ache. I wanted to take the rest of the wine to the room, but the staff firmly refused to let me take it away. I then asked to speak to the manager, who was even more serious, stating that the wine glass was a fixed asset and if I took it, their salaries would be docked. I really want to know if they were just making up an excuse to fob me off, or if an InterContinental hotel truly inventories glass items so strictly that a missing one would lead to salary deductions. Besides, it would still be in a hotel room, right? If it wasn't there when I checked out, couldn't they just charge the customer from the pre-authorization? On a positive note, Xiao Meng at the breakfast buffet restaurant was incredibly warm and responsible. I forgot my glasses, and she specifically called to confirm and immediately brought them to my room, ensuring I didn't miss my flight. I wouldn't have even known where I lost them if she hadn't said anything. Other things were also done very well, like turning on the electric heater and preparing children's amenities in the room in advance.