First off, the hotel room door was a pain to open. The QR code scanner wasn't very responsive, and the old lock required a hard, deep push to finally get the door to budge. It took me a good five minutes just to get into my room. Plus, there's no front desk; everything is self-service, and if you contact customer service, they just send you QR codes. The soundproofing in the room was also terrible. At least twice, I heard guests in the next room struggling to open their door, contacting customer service from the hallway. And at night, I could clearly hear my neighbors' late-night conversations.
Secondly, there was a lot of mold in the room, and for the first time ever, I encountered a bathroom with no door. I guess it's my fault for not looking closely at the pictures. There's a curtain next to the bed, and right behind it are the sink and toilet. My sleeping area was probably only a meter away from the toilet, which was frankly pretty annoying. The worst part was that the reservation was non-refundable. Eventually, I couldn't take it anymore and ended up checking out a night early to find another hotel. I really hope others think twice before booking here.
Lastly, the hotel has two buildings, about 500 meters apart. The location pin on the Ctrip website was for Building 1, and usually, hotel buildings are close together. Customer service did send me a WeChat message with the location for Building 2, but when you type the hotel name into a ride-hailing app, the first result is for Building 1. How would someone unfamiliar with the area know that your hotel has two buildings so far apart? When I arrived at Building 1, customer service even had the nerve to say, 'Didn't I send you the location pin?' Couldn't you emphasize that when you send the location? So, I ended up dragging my suitcase 500 meters.
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