Xishuangbanna Jinghong Yunlan Xishang River View Hotel

This is terrible. Don't just blindly book online. You've spent thousands, and they won't even let you cancel mid-stay. It's a real headache.

This is the first time a hotel staff member has opened my room door without my permission. On July 20, 2025, at approximately 1:45 PM, I arrived at the hotel. The front desk informed me that my room was still being cleaned (I had called beforehand to ask if I could check in, and they said yes, explaining that hotel policy only allowed check-in after 2 PM). After waiting about half an hour, I was able to check into my room. Around 2:45 PM, someone knocked on my door but didn't speak. Because I was in the bathroom at the time, I couldn't hear the first knock clearly and assumed it was from the next room or the opposite room. I only realized it was my room after the second knock. After confirming, I walked towards the door. Since I hadn't heard anyone speak during this time, I didn't say anything, intending to ask who was knocking when I reached the door. Before I even reached the door, my door was opened from the outside with a beep. The person outside said she was a hotel staff member who had come to check because someone had reported a problem with the room. I have several questions about this: 1. If there was a problem with the room, why were guests allowed to check in? 2. Since there's a problem with this room, what about the half hour I waited at the front desk? After the cleaning lady finished, didn't anyone check the room? 3. Half an hour passed between my check-in and the door being opened, and the hotel didn't notify me. Was someone already in the room? 4. Since you're a hotel staff member, why didn't you identify yourself when knocking on the door? I usually don't open the door easily when I'm alone, and I'm not sure who it is (for my own safety). 5. Personally, I think it's a significant privacy and safety issue for a hotel staff member to open the wrong door to a room that's already occupied, but all I got afterward was a perfunctory apology and sorry! As for why I didn't immediately ask for a refund, it's because I hate the hassle, and my coat was already washed and hanging out to dry, so I didn't want to move it around. Around 9 PM, another front desk staff member called to apologize for the supervisor opening the wrong door (that's when I realized the staff member who opened the wrong door was their supervisor), and offered a 15% discount on the room rate (which I refused). Why didn't the staff involved apologize? Why did it take so long to respond to this incident? Are guests' safety and privacy really so insignificant? Regarding the hotel environment, the drawbacks are: there was limescale on the floor; the shower drain was faulty, barely any water came out after showering for a long time, leaving my feet soaked in water; the toilet was unusable. The advantages are: the rooms are spacious. I'm posting this in the hope that those planning a trip to Xishuangbanna and considering booking this hotel will think carefully!