Anonymous User
February 6, 2024
When I arrived in Banna, I always felt that it would not be complete without participating in the water splashing activity, so I drove nearly an hour to the Dai Garden. Before the trip, I read various guides saying that I would take a tourist bus in the garden. I thought that the Dai Garden was very large and I might play for a long time, so I booked a hotel specifically for rest after the tour. In fact, we arrived at the hotel at 12:30 that day, and after a delay, we walked to the Dai Garden. At about 1:00 in the afternoon, we walked to the water splashing square and participated in the water splashing activity at 1:30 in the afternoon. After finishing, we changed clothes, walked around for a while, and ate at the Farmer Square for nearly an hour. Then we walked slowly to the gate of the garden. It was only 4 o'clock in the afternoon. In fact, we could only play for two or three hours inside, so there was no need to book a hotel. If you really like the Dai village, you can stay in the homestay in the Dai Garden for one night. It is very unique and better than such a hotel with a useless location and poor service.
This hotel is on the road to the Dai Garden. The surrounding environment is hard to describe, especially the poor sanitary conditions (Figure 1 is the road in front of the hotel, and Figure 2 is the surrounding environment). One side of the hotel room faces the road, which is very dusty and noisy. There is a homestay outside the other side of the room (Figure 3). I didn't understand why I couldn't cancel the hotel until I got here, because I didn't have the courage to stay there after seeing the surrounding environment! Before booking the hotel, I called the hotel specifically and asked for a high-rise room that was not close to the road. The front desk said that the number of bookings on that day was not large, so it should be no problem. However, since we had encountered a situation where the hotel replied that it agreed, but actually replied that the room was full and could not be arranged after arriving at the store, we deliberately went to the hotel to confirm the room before going to the Dai Garden. The hotel front desk said that the high-rise rooms had not been checked out yet. We said that we could go to the Dai Garden first, and when the high-rise rooms were vacant, please help us keep the room. At this time, a middle-aged and elderly woman with very poor acting skills came over and started her disgusting performance (later I learned that she was the hotel manager). First, she said that she could not ensure that she could stay in a high-rise room, and she could only open a room on the third floor (a total of seven floors). We said we could take a look. After arriving in the room, we saw that there was a private house outside the window, and the chat sound downstairs was particularly clear (video one), and there was a gecko in the room (video two). We went back to the front desk and said we still wanted to wait for a high-rise room. Then I saw this "actor" rolled her eyes and said that our room type could only be accommodated on the third floor or below. So I opened the Ctrip app and showed her the page with rooms on the 2nd to 7th floors (Figure 4). Then I saw her take two steps back in embarrassment, and then said that the staff had made a mistake and admitted that it was their own problem. Then she started the next round of operations. First, she said that she could only give us one room near the inside and the other one had to be near the road. During the period, she said that in fact, the room facing the road is facing the sun, so it is warmer to live in, and the room facing the inside is cooler and so on... We came to stay in the hotel in the weather of more than 30 degrees. Is it to bask in the sun? Do you think everyone is a **? I said that I specifically called to confirm before booking the room, and if I live on the roadside and get disturbed, I will give a bad review. Then she kept making all kinds of excuses, anyway, she was unwilling to give us a room. In fact, on the Ctrip page that day, the room type was marked with a special price of 199 yuan, which shows that the room was not in short supply, but the old "actor" was obsessed with his disgusting performance, exuding his inexplicable paranoia and malice like a clown. At this time, someone came to consult about something else, she walked aside, and a staff member quickly opened two rooms on the sixth floor. The acting of the above-mentioned "actor" in half an hour was exposed by the facts, and the emperor's new clothes were not as ridiculous as her acting!
Then, there were all kinds of noises all night, such as the sound of elevator switches, clang clang clang, which kept ringing; there were sounds similar to wooden boards knocking, which rang all night; because the room was between two elevators, people in the corridor talked and laughed loudly without scruples from time to time, and people walked around early in the morning; the windows were simple plastic steel sliding windows without sound insulation, and the sounds of homestay motorcycles, voices, and various white noises outside the room were almost continuous...
In addition, the only facilities of the hotel - two billiard tables at the elevator entrance on the first floor, were actually charged, 30 yuan per hour; it was difficult to find a place to eat around, and there was no clean restaurant after walking a kilometer to the west. Later, I turned back and walked east past the hotel and found a Hunan restaurant that tasted pretty good.
As a manager of the service industry, the "actor" personally "made the hotel's name famous", but in the form of smashing it! I hope Ctrip can give necessary treatment to the "actor"'s self-directed and self-acted behavior, misleading and deceiving consumers by taking advantage of information asymmetry. I hereby express my serious protest and make a complaint! Please inform Ctrip of the hotel's group information. I will further file a complaint with the group. Thank you! In addition, I checked in on the third and seventh floors. From the on-site inspection, the two rooms are exactly the same in terms of layout and facilities. However, according to the "actor", the two rooms are of different room types and the charges are inconsistent. Please ask the local person in charge of Ctrip's customer service department to further understand whether the above person's words are true when arranging people for on-site inspections to avoid affecting Ctrip's reputation due to the fraudulent behavior of some individuals!
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