My recent stay here was quite disappointing, falling far short of what I'd expect from a hotel of this caliber. The room's linens were a major concern – the pillows had visible stains and hair, definitely not up to cleanliness standards. The hardware in the room was also noticeably damaged; the showerhead holder was loose with exposed connectors, the marble countertop in the bathroom had cracked and peeling paint where it met the wooden cabinet, and there was even mold in the shower corner, making everything feel really old and worn. The only positive was that the smart toilet worked well and its blue light sensor was a thoughtful touch. For a hotel that prides itself on quality, the room maintenance and cleaning standards are incredibly lax, which is truly unsatisfactory. I hope they address these issues promptly.
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