Pullman Xishuangbanna Resort

Overall, I was satisfied with the room, although there was always a strange smell in the bathroom. The butler service was very responsive and excellent. The hotel's photography service was also great, and my kids had a fantastic time.

A few years ago, I stayed at a Pullman hotel in Thailand and had a fantastic experience! So, this time, I decided to book it again for my child and mother. Unfortunately, the service was truly disappointing. I called several weeks in advance to request a room in a good location, and the front desk agent said they'd make a note. I called again a few days before arrival, and even on the day itself, to inform them we'd be checking in late. Yet, they gave us a room right at the very end of the hallway – it was a super long walk from the elevator, from room 01 all the way to 26, around several bends! When I complained, the female manager on duty said, 'It's fine, I think it's perfectly fine!' Her words were truly unworthy of a hotel of this star rating. Ultimately, she told me the hotel was full and no room change was possible. Then, late that night, we discovered the balcony sliding door lock was broken. We had no choice but to pack up our luggage and move rooms the next day. A high occupancy isn't an excuse for poor or slow service! On a brighter note, the breakfast was still good and very plentiful. Also, the complimentary DIY craft experience, painting a Dai umbrella, was a letdown – many of the watercolor pens were dried out and wouldn't work. My child had to search for ages to find a functional one! Overall, this stay was just very mediocre.