Anonymous User
February 9, 2022
Worst stay ever. Before checking in, based on the good reviews on Ctrip, I booked a seven-night stay for the Spring Festival and paid the full amount. After checking in, I found that there are many problems, the bathroom hygiene is not ideal, the wiring box has hidden dangers, the hot water flow for bathing is very small, and the water temperature is not enough. Reluctantly stayed for one night on New Year's Eve, and decided to check out on the morning of the first day of the new year. After communication with Ctrip, the store said that there is no refund for check-out. Later, I lowered the requirements and hoped for a partial refund, but the store still said that there would be no refund. At the beginning of the year, I ran around the streets all day to find a new hotel, and moved into a new hotel in the evening. The process of communicating with the store, not to mention the check-out fee, even the refund of the deposit and the parking fee makes people choked up. Later, I negotiated with Ctrip for many times, and finally ended up with the store's non-refundable. The store's attitude has always been that his interests cannot be compromised. I have never had such a heartbreaking Spring Festival.
Original TextTranslation provided by Google