First of all, the front desk staff were incredibly friendly, and the driver who gave us a ride was also very kind, making our initial experience fantastic. They even brought us fruit in the evening, which was very thoughtful. However, when we took a shower that evening, we discovered the hot water was inconsistent. I inquired and found that both our rooms experienced the same issue – the hot water would come on for 5 seconds and then stop for 5 seconds, causing the water to fluctuate wildly and making for a very unpleasant experience. Therefore, I gave the facilities a 4 out of 5 stars. The experience dropped drastically the next day at breakfast. First, when we entered the breakfast restaurant, the staff at the door said there was no breakfast in our room. I showed her our mobile order, which showed two breakfasts (and the front desk staff had told us during check-in that breakfast was in Building 6). Later, she called to confirm and found out that our room had two breakfasts. The breakfast incident was over, but then a new problem arose. Our family of four, with the eldest child being exactly 120cm tall, was asked my child's height. I truthfully told her 120cm, but she didn't even measure it before demanding an extra 29 yuan (half price). While the amount wasn't large, it felt uncomfortable. Perhaps she was strictly adhering to hotel regulations, so I won't comment further. Therefore, I'd only give her a 2-star service rating. However, I would still stay at their hotel again if I had the chance. Overall, the experience was quite good, and I highly recommend it to my friends; a stay there won't be bad (I was just unlucky). 😄
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