I've traveled well over a hundred times and stayed at just as many hotels, but this is hands down the absolute worst hotel I've ever stayed at—and it's overpriced too. Anyone visiting Jiuzhaigou should definitely avoid this place.
First, the soundproofing is atrociously bad; it’s basically non-existent. In the morning, it sounds just like a bustling farmers' market.
Second, the room design is flawed. I checked in late at night and didn't really look outside, but I was woken up the next morning by the noise and realized that right outside my window was the hallway. I have to ask: if there's a hallway right outside, why install such a huge floor-to-ceiling window? Where is the guests' privacy? If a guest forgets to close the curtains, everything inside is completely exposed for passing people to see.
Third, the cleanliness is abysmal. On the very night I checked in, there was a gigantic spider crawling right on the sink.
Fourth, the front desk staff had a terrible attitude. When I told them I wanted to change rooms because the hallway noise was unbearable due to the terrible soundproofing, they claimed there were no rooms available. They said, 'It clearly states on the booking platform that some rooms are near the hallway.' I checked the platform and it was indeed mentioned, but the text was microscopic and no one ever reminded guests about it. Moreover, I was complaining about the noise issue, yet they started blaming me for not reading the fine print. Eventually, they did end up moving me to another room—didn't they just say they were fully booked? What a joke.
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