Avoid this hotel at all costs! I genuinely don't understand how it got a 4.6-star rating. For anyone booking during the Mid-Autumn Festival or National Day holidays, please be very cautious.
My stay here was terrible, absolutely not worth the rating. Aside from a decent location and acceptable breakfast, there were virtually no other positives.
Firstly, the hygiene was appalling. Both the sink and bathtub were extremely old and dirty upon check-in. I have pictures to prove it.
Secondly, the hotel claims to have been renovated in 2017, but the facilities are incredibly old. It feels like only the name and facade were changed, with no significant improvements made otherwise.
Thirdly, when I boiled water in the kettle, there was a layer of oily film floating on top.
Fourthly, the hotel provided no slippers or anti-slip mat, making it impossible to shower properly. They didn't even provide shower gel or soap, and toilet paper wasn't replenished daily – I had to call for it, and even then, there was no apology when it was delivered.
Fifthly, the room's air conditioning was purely for show. It's centrally controlled, meaning all rooms are at the same temperature, and you can't adjust it yourself. Hot water also has time restrictions; it's only available from 5 PM, and this was not communicated to guests in advance.
I truly don't know how a hotel like this can be rated three diamonds online.
I booked through Trip.com, and their customer service was very helpful. After I complained, they immediately assisted me and resolved the issue. However, that's not my main point; I primarily want to warn travelers planning trips during the upcoming Mid-Autumn and National Day holidays to think twice before booking this hotel. It's genuinely awful, and I want to help others avoid this pitfall.
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