Jiuzhaigou Yunhaoju Hotel

The room was great, and the owner was very welcoming! They even upgraded my room for free and gave me a complimentary breakfast. It was truly excellent value for money. I highly recommend everyone visiting Jiuzhaigou to stay at this affordable and great hotel.

I visited during the off-season, and the hotel is right by the entrance to Jiuzhaigou Scenic Area, just a few minutes' walk away. The room was clean and tidy, and the front desk staff were very friendly and helpful. Plus, you can get a free parking voucher at the front desk to park in the adjacent lot, which is great!

Very good, very clean. The staff were friendly, the room's heating was excellent and kept it nice and warm, and the hot water for the shower was great too. Happy with my stay, definitely recommend!

The hotel environment is excellent, with complete amenities and a stylish yet simple decor that reflects local characteristics [thumbs up]. It's also less than a 15-minute walk to Jiuzhaigou Scenic Area. The surrounding scenery is beautiful; the breathtaking views and the sound of the flowing stream helped me fall asleep quickly. The receptionist, Azaxi, was very friendly and even gave us breakfast vouchers when he saw we had children and elderly guests. While the breakfast selection wasn't extensive, it was exquisite and delicious.

The service was terrible and the attitude was arrogant. This is my first negative review for this hotel after 10 years as a Ctrip user. 1. I booked a 4-day, 3-night stay. On the first day, I checked in around 3 PM and was told the room wasn't cleaned properly. There was no apology, no explanation, no reassurance, and no indication of how long it would take; I was just told to wait. 2. On the second day, after sightseeing, I returned to the hotel, but my room card wouldn't open the door. I went back to the front desk, but they offered no explanation or apology, which already made me unhappy. 3. On the third day, after sightseeing, I returned and the card still wouldn't open the door. This time I was really angry and went to the front desk for an explanation. The front desk staff didn't even look up and said that's how their room cards are; they have to be swiped once a day. Don't you find that ridiculous? So I contacted the platform. The platform said the hotel needed to contact me first, but after nearly half an hour, no one contacted me. After the platform followed up, I requested that I cancel the third night and get a refund for that night's room fee. The platform communicated with the hotel for less than a minute, and I received the refund, indicating that someone at the hotel was always in charge, just not contacting me. Until I checked out, I never received any explanation, apology, or solution from the hotel. I contacted three front desk staff over three days. Two of them were incompetent in terms of attitude and problem-solving. The worst were the male front desk staff on the second and third days. A woman who seemed to be in charge was often sitting in the lobby, but she never intervened. Even after the platform contacted the hotel, no one from the hotel actually stepped in. The neighboring hotel, which is likely the same company and of a certain size, is another example. I don't believe this hotel lacks management experience; I think it's a problem of attitude. Most people who stay in hotels in Jiuzhaigou make a one-time purchase; few return or stay multiple times. Making money in popular domestic tourist areas is too easy, especially during peak season. Regardless of the hotel's condition, it's always fully booked and making money effortlessly. That's why hotels like this exist. Jiuzhaigou is beautiful; the only downside was the disappointing hotel service this time.

This is my second time staying at Yunhaoju! This time I'm traveling with my elderly mother, so we booked a twin room. We were very satisfied; the room type, facilities, cleanliness, service, and breakfast quality were all excellent.

The location is very good. It's close to the bus stop and within walking distance of the Jiuzhaigou entrance. It's also convenient that there's a food court nearby. The only downside is that the toilet isn't Western-style and the shower takes a long time to heat up.