Hotels near Kuwadori Shimin no Mori, Joetsu

- background The hotel representative did mistake to charge ¥1300 yen less (not fulfill coupon requirement) when I checked in: “another manager officially acknowledged their mistake.” Action: - calling to my room! - posting memo to come to the front desk right away!! - taking about one hour at the front desk to solve the issue even in the evening !!! Question and problem - why not ask me to correct the difference in the checkout? (Seems their awful business rule) - no understanding customer’s time and how to solve issues with the customer (my hourly wage should be more than ¥1300 but even their due to their mistake) Summary and action: Although the representative accepted their mistake (coupon applied-just ¥1300), they spent about 1hour to solve an issue and keep awfully asking me to come the front desk during the stay. Why not ask when I checked out? Definitely it might be related to their unacceptable business system. It seems that the hotel employees are not understanding what the hotel business is and the concept of hospitality especially solving issues of customers Unlike their competitors like APA and Dormy-in, it is such a poor service and not well maintained hotel itself. I am not using anymore my stays chains and not recommend at all. I am also exploring any action to payback my time from their service. In the bottom line, hopefully the Covid-19 will impact on this kind of business to remind not even omotenashi, but just basic hotel customer’s very basic right.

There are more than 300 in Toyoko Japan, many near the rail transit station. This price also includes breakfast. The price is super high. I have lived many times. This time I lived in the Shangyue Miaogao Station store, and it was the first time I drove there. Ctrip indicated that there was a hotel parking lot for free parking, but there was actually a mistake. The front desk asked to park the car in the social parking lot (1,000 yen a day). This time I stayed for five days and it was 5,000 yen 😂😂😂.

ホテルに泊まった、というよりちょっとスリリングなアトラクションに入った感覚。 まずホテル周辺がひどいシャッター街。シャッターが並びすぎて不安になる。 外見もぼろく、入口からフロントまでの道のりが不気味。蛍光灯は交換されておらずチカチカ点滅し、薄暗い。 フロントは静まり返っていて、いきなり無表情の男性が裏から出てきてビクッとする。 エレベーターが古い！ゴウゥゥン！と不安になる音をたてて上に進んでいく。女子2人の弾丸旅だったが不気味さに思わず手を繋ぎ震えながら進む。 安さにつられてホテルを選ぶんじゃなかった！ 部屋も不気味。ベッドの向かい側に大きな鏡があり、気味が悪い。冷蔵庫内に無料のミネラルウォーター、それはグッド。 テレビが一度つけるとなかなか消えない。リモコンが壊れているようだ…寝るときもテレビが消えず、つけたまま寝ることに… 電気を消すと天井にまたびっくり！ 子供部屋の天井に貼られているような壁紙。 暗い中でも緑色の星が光るようになっていて、チカチカして寝れない… 夜中トイレに起きると、ドアノブにある鍵のつまみが横向きになっておりギョッとする。確かに鍵を閉めたはずなのになぜ？誰かが開けた…？ 恐る恐るドアを確かめると、通常と鍵の向きが逆なだけだった…紛らわしい！たまにあるけど！ やはり口コミなどを調べて宿は安さだけでなくちゃんと選ぼうと思った。

I was able to use it for sightseeing in Joetsu city. The facilities are the main building and the annex. First of all, the main building. Because the making is firm, the room was just right, and the voice and sound of the person walking in the corridor were not so concerned. Change, annex. The construction is temporary housing. Maybe the time zone for the guests to act is a little worried because the door and wall are thin. Then, when you walk in front of the room, a little vibration is rust. However, there was no person in the time zone to sleep, so I didn't care at all. The equipped cups and towels seem to have a difference compared to the main building. But there is no problem at all. Finally, take a bath. Because it is a hot spring, it is not comparable to the hotel. Natural hot springs after all. It is a sauna, salt and ordinary, and you can enjoy it. Salt sauna is always salted, so you can enjoy it without buying it for this day. The hot water in front of the gate is the best. I would definitely recommend it. Next time I want to soak in the hot spring again in the main building ～ ('ω') ノ

Location is good in front of the station. The facilities are old and the room is not good. There is water in the pot in the refrigerator. Breakfast was a mini Japanese meal, but I felt like I wanted another side dish at least. It is not used for the pants presser to confirm in the room without the EV side and the TEL.

I stayed at the Route Inn Hotel everywhere, but it was old from what to what. The key to the room was a key hole key that was not auto locked, and there was no outlet to charge the bed, and the alarm clock was also at the desk and was inconvenient. The public bath was narrow and the dressing room was so narrow that it became dense. The salvation was usually clean and clean. It was very good that the next door was a convenience store.

Ume-chan, a signboard cat sitting in the place next to the front desk, will welcome you when you arrive. It is a child who was listed in the book ”Neko Onsen”. The building of the inn is old but clean. The inn itself is small, but the room is small. If you dare to complain, I don't think you need to install a unit bath in each room with that size. The toilet in the room is not easy to use because the unit bath was forced to be installed. It was a plan with dinner and breakfast. The situation of the meal is the impression that it is a luxurious version of the meal of the guest house. Perhaps because of weekdays, I stayed only in one group with 々 on the day. Perhaps because of that, the meal seems to have been different from the standard form of this inn. As an impression, I wanted the quality of dinner to be improved even if the number of items was reduced a little. I thought the breakfast was very good. The customer service was very polite. We stayed with 4 people, but one of them had an urgent need and was able to return to Tokyo the next morning, so we were able to take care of the breakfast less 々 and drive to Saigata Station. I was there.

First of all, the employee who received the phone at the time of booking does not say his name. Because it was scheduled to make a reservation for three nights, it was supposed to unify the room for two nights and the room for one night booked by the same palace building so that the room was not moved. We were prepared a completely different rank room at check-in on the first day. And I told the employee that the room was different, but I was told to talk to the front desk tomorrow morning because I was a night policeman. The skiing tools and the cardboard that I sent were also miscellaneously placed on other people's luggage, and I couldn't find it easily. Although it was a customer's luggage, I didn't take over to the night police. I finally had to carry my luggage, and I carried it by myself in a truck (it would be impossible to do with the corona). Finally moved the room. But not the Palace Museum, the fifth floor of the main building. And there is no word of apology. The bath is good, but the cleaning person should go out and replace it, but the drain lid is full of hair. The room after moving is said to be, the fixtures are three places, the interior is broken, the curtains are severe and the stains are large, and the towel hanger is broken and broken The shower in the room has only wet almost cold hot water, hanging futons and sheets with stains. I couldn't get satisfaction that was very good for the price. The meal was good in volume and taste. However, if it was not suitable for one item, and it was left with the couple and put it at the end so that it was easy to get down, it was returned to the oshiki (Japanese ranchon mat) to the person who brought the dessert. It is the first time that the thing placed at the edge of the table was returned to the middle of the bed.Anger I think that if management is difficult, I should put my heart into the education of employees. On the morning of the first night, during the breakfast, the lady and the owner saw a greeting, but it seemed to be whipped to the old body and played a role, and I couldn't say the dissatisfaction that I stayed overnight in a different room. In addition, the front desk staff cannot hit the cash register when buying souvenirs, and cannot try to hit the cash register without inserting the key of the cash register. The end of the day to call a young person and wait for a few minutes. And the younger one who replaced me was apologizing after hitting the register. The front desk or manager who waited for you? I don't say ”I've been waiting for you and I'll respond to the replacement.” When I booked a family bath, I found that the source was long, but it was hot, and the hot water of the bathtub was spilled out until the waist hurts with the washbasin, and it was not good to put it in the shower water. It's terrible, although there is a time limit. If you say that heat, if you were in zabun, you were burning. Absolutely next time, I will make a different inn. Even if there was this inn until next time

My family of 5 stayed here for one night. First, when I arrived at the inn, I was warmly welcomed. I was shown to my room, and when I told her I would like to know when the private bath was available, she said she would call the room to confirm. However, no matter how long I waited, the phone did not come, so I gave up and took a bath in the regular public bath. Even though I had planned to reserve a private bath for Ji****ba's room when I made the reservation, there was no confirmation at the time of reception at the beginning, and when I asked about it in the evening, I was told that there were no more free times. It was very disappointing. The meal was very filling, and the salt-grilled sea bream was the best. It was a dish with a ratio of about 8:2 between mountain and sea food. The chestnut rice came out first and I was so full that I regretted not eating the last sukiyaki, so I regretted not eating the rice while I was eating. Thank you for the meal. However, let me say one thing: I was a little surprised that the dinner menu for elementary school students was a children's lunch. Fried shrimp, fried chicken, hamburger, miso soup, and rice. The price is quite reasonable for elementary school students, so I thought that a menu with fewer items would be more of a treat for adults. The hot spring water was very hot as it was summer. It was so hot that I couldn't stay in it, but the quality of the spring water was so good that my skin became smooth. It looks like winter will be a little warmer. It was quiet and comfortable at night. When I checked out, I was told that the Niigata Discount would be applied, but I was not given enough explanation that I would have to cancel all the online payments I had made and pay on-site, so I canceled my online reservation. I was suddenly told that I would like to process the payment and repay it in cash, but since I usually use cards and electronic money, I happened to have cash on hand this time, but since the amount was the amount, I wondered if it would be enough. I was so excited. I tried to pay by card on the spot, but was told that only MasterCard could be used. Please be careful if you want to pay by card. Overall, I was satisfied with the inn, but there were a lot of things that were noticeable, and I was particularly not happy with the final checkout, so I gave it 3 stars.

Great stay at a Japanese bed and breakfast style accomodation. Owners are an elderly Japanese couple who speaks average English but we get by. Free transport to and fro ski slopes even though they are a 1.2 km walk away from Akakura Onsen main street. Owner was also kind enough to drive us to the train station for our rest day from snowboard. Breakfast was great! Room had attached toilets and were super clean. HIGHLY RECOMMENDED. Will stay here again next time I come to Myoko Kogen